Night Audit

Carries out the daily auditing and balancing of guest house accounts, including all transactions therein. Carries out the duties of a Night Receptionist as and when directed to do by the Night Manager / assistant Night manager.

Key Responsibilities

• Post all daily room charges to Direct Bills and ensure that all are correct

• Assist front office personnel in check in and check out during the night shift

• Ensure that final readings of restaurants and other outlets are taken and balances those reading with the hotel’s property management system

• Ensure that all checkout bills are done efficiently, correctly and timely

• Settle all credit cards and balances

• Audit invoices and ensure all documents are printed and signed

• Prepare register guest report/high balance and take necessary action to ensure appropriate credit limits are given to customers

• Handle send outs when overbooked hotel


Self Management

• Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

• Comply with Company Grooming Standards

• Comply with Time and Attendance Policies

• Actively participate in training and development programs and maximise opportunities for self development


Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards including:

 Being attentive to Guests
 Accurately and promptly fulfilling Guests requests
 Anticipate Guests needs
 Maintain a high level of knowledge which affects the Guest experience
 Demonstrating a ‘service’ attitude
 Taking appropriate action to resolve guest complaints
 Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers


Health, Safety and Security

• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

• Familiarise yourself with emergency and evacuation procedures

• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager


General

• Comply with the Company’s Corporate Code of Conduct

• Familiarise yourself with the company values and model desired behaviours

• Perform tasks as directed by the Manager in pursuit of the achievement of business goals

Have previous experience in Front Office
Be fluent in bother French and English
Have a legal right to work in Belgium