Descripción de la oferta
We are seeking a Director of Operations to join our Executive team in Queenstown!
Our unique location offers our guests two hotels from the Hilton brand to choose from. As Director of Operations you are responsible for both Hilton Queenstown Resort & Spa as DoubleTree by Hilton Queenstown.
What will it be like to work for the Hilton Brand?
One of the most recognised names in the industry, Hilton Hotels & Resorts offers travellers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow''s savvy global travellers, we shape experiences in which every Guest feels cared for, valued, and respected.
WHAT WILL I BE DOING?
As Director of Operations, you are responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Respond to audits that are completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
WHAT AREWE LOOKING FOR?
To successfully fill this role, you must possess thefollowing qualifications, attitude, behaviors, skills, and values that follow:
A degree or diploma in Hotel Management orequivalent
Strong commercial acumen, preferably with experiencein F&B or Rooms Management
Experience in managing budgets, revenue proposalsand forecasting results
In-depth knowledge of the hotel / leisure / servicesector
Strong leadership skills to effectively manage andmotivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure
Knowledge of hotel property management systems
Previous experience in the same or similar role,preferably within Hilton
If you are passionate about, and understand theimportance of upholding a brands reputation and value the effort it takes toprovide a globally recognised hospitality experience, you may be just theperson we are looking for to work as a Team Member with Hilton Hotels &Resorts. Because it''s with Hilton Hotels & Resorts where we promise anexceptional Guest experience, every hotel, every guest, every time.
WHAT IS IN IT FOR ME?
As a Hilton team member you can expectto receive the following and more:
Competitivebenefits such as daily dry-cleaned uniform and hot meal in our Team Memberrestaurant
Memberof the Hilton GO program giving you access to discounted room and F&B ratesworldwide
Accessto Hilton University training, offering more than 3,500 learning programs
Participatein ongoing recognition programs
Leadershiptraining and development and worldwide career opportunities
- Tipo de oferta de empleo
- A tiempo completo
- Queenstown, New Zealand
- Fecha de incorporación
- Lo antes posible