Overnight Guest Service Agent
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Overnight Guest Service Agent

Hilton

Publicada

Cerrada

Overnight Guest Service Agent

Sobre el trabajo



This position  is open to Australian residents only or applicants who have the legal right to work in Australia, v isa sponsorship opportunities are not available.

About Hilton Melbourne Little Queen Street

A pre-opening opportunity not to be missed! The new Hilton Melbourne Little Queen Street is set to be a showstopper. The hotel is built on the historically-significant Equity Chambers site and will feature 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces

About the role

As an Overnight Guest Service Agent, you will review financial reports, investigate anomalies, reporting any discrepancies to the Front Office Manager, Night Manager and Finance team. You will also review daily revenues against guest receipts and reports and investigates any anomalies. This role also includes hotel reception duties, including guest service, check-in/out of guest and assisting with guest enquiries. Specifically the role will include:

  • Review of all end of day revenues against logged reports/receipts
  • Edit all reports to ensure accuracy
  • Investigate any anomalies found between daily reports and revenues
  • Providing five star service to our internal and external guest
  • Check in/out of guests
     


What are we looking for?

  • A minimum of one year previous experience as a guest service agent
  • A passion for delivering exceptional guest experiences
  • Pride in ensuring the accuracy of work and actively encourages the same standard from Team Members
  • Strong analytical skills
  • Computer literate, with intermediate to advanced knowledge of Microsoft Excel
  • Able to work on average 4 days per week on a rotating roster
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Well-presented, organised and calm personality
     


What will it be like to work for Hilton?

At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2019 Hilton ranked #3 across all industries. You can also look forward to receiving:

  • Access to Go Hilton, our Team Member Travel Program
  • Competitive wages with higher penalty rates than industry average
  • Extensive leadership and career development opportunities


Cerrada

Overnight Guest Service Agent

Victoria, Australia

A tiempo parcial, Indefinido

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