Agent Front Desk (190217)

[{{ $ctrl._job.status.name | translate}}] Agent Front Desk (190217)
Holiday Inn Express

Publicada

Descripción de la oferta

Description

About us

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. 

Your day to day

DUTIES AND RESPONSIBILITIES:

  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location.     

      Answer phones in a prompt and courteous manner.

  • Up-sell rooms where possible to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established          procedures including but not limited to posting all charges, completing cashier and other reports,           preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Communicate any outstanding guest requests or issues to management that may require

      additional monitoring or follow-up.

  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order

       to ensure total guest satisfaction. 

  • May routinely book guest reservations for individuals and/or groups that are requested either by

      phone or from within the hotel; process cancellations, revisions, and information updates on     

      changes.

  • Promote team work and quality service through daily communications and coordination with

      other departments. 

  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What we need from you

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

 

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.

 

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.

 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Columbia, SC, United States
Departamento
Otros
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

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