SRC Hotel Reservation Agent

[{{ $ | translate}}] SRC Hotel Reservation Agent
Hotelbeds Group

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Descripción de la oferta

Job number: HBG04275
Location: Shanghai, Shanghai, China
Business Unit: Bedbank
Department: Administrative / Business Support / Customer Services
Employee level: Business Support / Technical / Customer Services Roles
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Unique opportunity to join a leading global provider of travel services


At a Glance

To assist suppliers and clients with any requirement, managing bookings according to Supplier Relationship Center standards, in order to cover and solve the needs of the clients in the most efficient way.

Key responsibilities

  • To assist calls and e-mails from clients with any requirement regarding denied bookings: Mainly related to new cases of any denied service, not only booking but any contracted service in a booking.
  • To reconfirm the maximum number of bookings ensuring that the client remains in the original hotel: In case that is not possible, to solve overbooking issues with clients and hotels negotiating conditions to ensure the minimum cost for the company
  • To follow up the existing cases and the new ones reconfirming bookings, controlling reservations and cancellations.
Candidate profile

  • Minimum diploma holder
  • Strong interpersonal skills
  • Excellent knowledge of English language
  • Advance or excellent knowledge of any other Asian language other than native language is desirable
  • Strong knowledge of Office Package use
  • Previous experience in Customer Service is desirable
  • Previous experience in the Travel Industry is desirable
Company overview

Hotelbeds Group is a leading provider of services to the global travel trade with key positions in some of the fastest growing segments in the industry.


  • Distributing accommodation, transfers & activities in more than 180 countries.
  • Active in +120 source markets worldwide.
  • The Nº1 global B2B bedbank.
  • Local destination management operations in +40 countries.


Our vision is to a play a leading role in reshaping travel with our industry partners.


Our key business units are:


  • Bedbank: The Nº1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hot


  • Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras.


  • Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives).


  • New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).


By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there, and this is evident across everything we do. You will experience an innovative, engaging and multicultural environment where you will learn the tricks of the trade from the best travel professionals around. You will also build strong and lasting business relationships across the globe.

We actively encourage international mobility, so once you have joined us you will have lots of opportunities to develop your career across our multiple locations around the world and in our different units and brands. People have always been at the heart of our business and we actively encourage a culture that enables people to work together creatively. In summary, we offer a great environment in which to develop your future career.


See description

Tipo de oferta de empleo
A tiempo completo
Shanghai, China
Administración y Gestión
Fecha de incorporación
Lo antes posible
Duración del contrato

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