[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
Iberotel Miramar Al Aqah Beach Resort

Publicada

Descripción de la oferta

Represents the hotel to the guest throughout all stages of the guest’s stay. Determines guest’s reservation status. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks. Works closely with housekeeping department. Maintain guest room keys storage. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Know the location and types of available room as well as the activities and services of the property.
Main Duties

• Register guests and assigns rooms. Accommodating special requests whenever possible.
• Thoroughly understand and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status, room status tracking, know room locations, types of available rooms and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Preparing room keys for arrivals, files registration cards and room charges.
• Knows how to use front office equipment.
• Processes guest check out.
• Uses proper telephone etiquette and message handling procedures.
• Reads and initials the log book. Is aware of daily activities and meetings taking place in the hotel.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Reports any unusual occurrences or requests to the manager.
• Maintains the cleanliness and neatness of the front desk area and knows all safety and emergency procedures.
• Performs related duties and special projects as assigned.

Requisitos

 Bachelors Degree /High school Diploma
 Good English Communication Skills, Knowledge with Russian & German language is a plus
 Minimum two years experience in the same position in a 4* or 5* hotel
 Knowledge in OPERA & Microsoft Office
 Female
 With pleasing personality
 At least 5’4” in height

Detalles

Tipo de oferta de empleo
A tiempo completo
Ubicación
United Arab Emirates
Departamento
Recepción
Idiomas
Inglés, Alemán (opcional), Ruso (opcional)
Fecha de incorporación
Lo antes posible
Duración del contrato
Más de 1 año

Iberotel Miramar Al Aqah Beach Resort

Nestled between the foothills of the Hajar Mountains and the glistering Indian Ocean, this 5-star Moroccan style resort offers luxurious rooms with a private balcony. Miramar Al Aqah Beach Resort’s entertainment team organises live music with dancing shows and folklore throughout the day.

Fujairah's true luxury, Miramar Al Aqah Beach Resort is stunningly designed as a timeless sophisticated sanctuary, offering a warm and friendly atmosphere which destined perfectly for families and couples, offers guests an unforgettable vacation experience like nowhere else. Unlike the other 5 star beach hotels in Fujairah our Miramar hotel offers a unique blend of traditional Arabian flair with luxury modern amenities.

Enjoy the elegancy of the warm accommodation with an array of amenities, lavish dining establishments, outstanding recreational and leisure facilities at Miramar Al Aqah Beach Resort, Fujairah.

In addition to this we offer some of the best hotel deals in Fujairah. Unlike other luxury hotels and cheap hotels, we offer the best of both worlds with a sophisticated service in elegant surroundings, all for an affordable price.

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