Team Leader

[{{ $ctrl._job.status.name | translate}}] Team Leader
IHG Corporate

Publicada

Descripción de la oferta

Description

Your day to day

Profile Description

 

Job Summary:

 

  • Will be leading a team of associates and senior associates who will be doing invoice Processing.
  • Will need to make sure the process SLA''s in terms of processing and accuracy are maintained on a daily and monthly basis.
  • Will be actively involved in training, hiring and coaching of team members.
  • Will be required to liase with on shore team members on a day to day basis to be able to work better together.

 

Essential Duties and Responsibilities

 

  • Give consistent customer service delivery.  Build customer confidence in the level of service provided.  Meet the ongoing needs and expectations of our customers
  • Identify processing related issues and concerns and escalate to Manager- AP
  • Review every day Metric reports to see the performance of the team members. Identify where the gaps are.
  • Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday.
  • Makes sure all escalation of incidents that could become high priority, business risk or exceed SLA are flagged off well in time.
  • Works on audit requirements from time to time and provide accurate and timely information to the auditors.
  • Works on driving Process improvements in the process and Efficiency in the ways of working..
  • To recruit, train, motivate and develop the team members.
  • Work on Attrition management.
  • Have a Back up plan ready all the time. Work on subordinate development.
  • Ensure procedure documents are reviewed quarterly and updated if required
  • Ensure Process Documents are reviewed on a quarterly basis. add anything that is new or delete anything that is not used anymore.
  • Do regular one on one''s with the team members to update them on their performance and provide proper feedback for their over all learning
  • Do Trainings for the new hires and bring them up to speed
  • Do regular Process Knowledge Tests and Assessments to check the knowledge of the team members
  • Interact on a regular basis with the onshore team members.
  • Ensure the delivery of the task schedule and escalate any issues.
What we need from you

 

REQUIRED QUALIFICATIONS

 

Graduate or Post Graduate preferred.

 

Experience:

 

  • Atleast a 3- years of experience within IHG or out of IHG. Relevant Domain experience preferred.
  • Good communication skills
  • People Management
  • Positive attitude and High levels of energy
  • Should be a Go getter
  • Should be ready to work in a Flexible work Environment.

 

Reports to: Assistant Manager or Manager AP

 

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Gurugram, India
Departamento
Otros
Fecha de incorporación
Lo antes posible

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