Descripción de la oferta
As the world''s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
The InterContinental brand returned to Perth, in October 2017. InterContinental Perth City Centre is a 240-room design orientated hotel in the heart of Perths CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life.
If you''d like to embrace a wider world of experiences and opportunities, we''d like to welcome you to the world''s most international luxury hotel brand.
Due to internal movements, we are looking for a Duty Manager (Guest Service Manager) to join our charming, confident and internationally minded team who know how to exceed guest expectations. Reporting directly to the Front Office Manager, you''ll have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who will be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.
As Guest Service Manager you would be responsible for responding to guest needs; resolving any issues that may arise; supervising and supporting Reception and Concierge during busy periods; greeting; farewelling guests; conducting daily departmental briefings and providing input for regular team meetings. You will also play an integral part in leading and developing the team through training and development.
Ideally you''ll have demonstrated experience in a similar role in a front office department within a luxury hotel operation and have previous experience in leading a team. You''ll be driven to achieve desired results through the key performance indicators associated with guest and colleague satisfaction. You''ll have excellent guest relations, team leadership, problem solving and time management skills; have a working knowledge of hotel property management systems such as Opera and an understanding of point of sales systems such as Micros. You will also be required to have a full WA drivers license and ongoing availability to work rostered across 24 hours a day, including weekends and public holidays.
Candidates must have unrestricted and unlimited working rights for Australia.
In return, we''ll give you a competitive benefits package and the chance to work with a fantastic team. Most importantly, we''ll give you Room to be yourself. So what''s your passion? Please get in touch and tell us how you can bring your individual skills to IHG. To find out more about us and apply for this or any other jobs with IHG please contact us at
- Tipo de oferta de empleo
- A tiempo completo
- Perth, Australia
- Fecha de incorporación
- Lo antes posible
- Duración del contrato