Substitute Housekeeping Supervisor - InterContinental Times Square
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Substitute Housekeeping Supervisor - InterContinental Times Square

InterContinental Hotels

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Substitute Housekeeping Supervisor - InterContinental Times Square

Sobre el trabajo

Description
About us

The InterContinental New York Times Square is a refreshing sanctuary from the sights and sounds of NYC. Rising 36 stories above the world-famous Times Square District, crossroads of theater, dining, entertainment and business worlds, our luxury hotel is the quintessential New York City experience.

Located at 44th Street and 8th Avenue, our Times Square hotel in midtown Manhattan is within walking distance to Broadway, as well as extraordinary shopping and fabulous restaurants.

With a chic Manhattan residential feel encompassing natural elements, InterContinental Times Square features 607 guestrooms and 4 suites with floor-to-ceiling windows offering stunning panoramic views of the Manhattan skyline, Hudson River and Broadway district.

Your day to day

JOB OVERVIEW:

Assist in supervising the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.  

DUTIES AND RESPONSIBILITIES:

  • Assist in supervising the day-to-day activities of the housekeeping department;
  • Monitor performance  Alert management of potentially serious issues. 
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
  • Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.  May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s). 
  • Assist in maintaining par levels for supplies and equipment.  Replenish shortages and other business supplies for daily business.
  • Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
  • May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
  • May assist with other duties as assigned. 

 

What we need from you

Qualifications and Requirements:

High School Diploma or equivalent plus two years housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years of supervisory experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

 This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling

 Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties such as vendors, agencies, etc.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • May be required to work nights, weekends, and/or holidays.
Cerrada

Substitute Housekeeping Supervisor - InterContinental Times Square

New York, NY, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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