[{{ $ctrl._job.status.name | translate}}] Housekeeping Coordinator
The Carlton Tower Jumeirah


Descripción de la oferta

Key Duties

• To be responsible for ensuring the Housekeeping team level is correctly adjusted in accordance with business demands.
• To prepare rotas, time sheets and control productivities.
• To monitor sign in book and is responsible of the safeguard of the keys issuing/returning and also left in the office during various colleagues breaks.
• Is the contractor’s liaison (agency, florist, window, carpet or other) and ensure minimum training to all.
• To ensure stock orders are correctly prepared in accordance with business demands and all relevant stock rooms are in order and tidy at all times.
• To note all VIPs and special requests, ordering the appropriate flower arrangements with the florist.
• To produce weekly productivity reports for the room attendants.
• To communicate with agency about all the staff, to arrange new members needed after calculated how many are needed by forecast.


• To participate in the building of an efficient team by taking an active interest in the daily running of the hotel.
• To be fully conversant with all computer procedures.
• To be familiar and adhere to all Housekeeping procedures for the strict control of issuing and receiving of keys.
• To be familiar with and adhere to all objectives, standards and policies and procedures by the Housekeeping Manager.
• To ensure all new starters received the Housekeeping and Security briefing and signed for it.
• To understand and follow all the objectives, standards, policies and procedures outlined by the Housekeeping Manager.
• To report any malfunctioning of equipment to maintenance and to the Assistant Housekeeping Manager if the room has to go off or out of order.
• To report any complaints, incidents, suspicious persons, safety hazards or other incidents immediately to the Duty Manager.
• To contact the agency when any of their team is absent/sick/late or any issue concerning their performance or intention that would concern them.
• To answer the all incoming telephone calls within 3 rings courteously, record all messages and ensure immediate action is taken.
• To ensure that strict control is carried out when receiving and returning work equipment. E.g. Keys. Where appropriate is responsible for the upkeep of any equipment. Loss of any piece of equipment e.g. Keys, to be reported immediately to the Ass. Housekeeping Manager and the Security.
• To handle any guest complaints courteously and inform the Housekeeping Manager immediately.
• To ensure that the attendance and key book are accurately recorded.
• To prepare the daily work allocation for all Housekeeping staff and maintain all necessary records for control.
• To ensure rota is prepared using latest forecast.• To obtain the weekly forecast and monitor/flex twice a day as per the occupancy.
• To check holiday or days off booked together with team request before rota is competed.
• To swap, increase or decrease days or shifts only when talked to each team member involved.
• To supervise that any new members receive their H&S and security training before they are permitted on the floor.
• To follow up with reported maintenance requests.
• To keep an efficient, effective and up to date filing system.
• To check public areas and contractors coverage and direct them on ours priorities or assist them with their requests.
• To ensure that all priority rooms requested by reception are informed to the Team Leaders and are handed back to reception as soon as the Team Leaders can get the rooms cleaned and everything is working correctly.
• To ensure all time sheets are submitted on time to the Housekeeping Manager.


• Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons or safety hazards immediately.
• Ensure strict control is adhered to when receiving and returning keys and whilst in his/ her possession.
• To report for duty punctually wearing the correct uniform / attire, name badge, maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards.
• To provide a friendly, courteous and professional service at all times.
• To maintain good working relationships with all colleagues and other departments.
• To ensure you read the hotel’s employee handbook and have an understanding of and adhere to the hotel’s rules and regulations, and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with the local legislation as required.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.
• To assist in maximising productivity for the Department.


Tipo de oferta de empleo
A tiempo completo
London, United Kingdom
Fecha de incorporación
Lo antes posible
Duración del contrato
Más de 1 año
Rango salarial

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms

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