[{{ $ctrl._job.status.name | translate}}] Service One Manager
The Carlton Tower Jumeirah

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Descripción de la oferta

A New Beginning

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

Join The Adventure

To avoid any unnecessary risks related to the current health crisis, the entire hiring process will take place through phone and video interviews. We want you to do well from the beginning, so we’ll give you every chance to impress during this process.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

To ensure the smooth operation of Service One and Telecommunications for
the hotel. To support with innovative approaches to guest communications to
support with enhancing the overall guest experience. To achieve the highest
standards of customer satisfaction through training, supervision and
coaching.

Requisitos

Key Duties:
• Ensure team consistently answer and direct all external incoming
telephone calls following Jumeirah Groups telephone etiquette
• To be responsible for guest room telephones, back of house
telephones and Dect System liaising with IT regarding the
maintenance of the service one equipment where necessary
• Analyse monthly Telephone test calls, IFH TTC’s results and take
appropriate action to correct any adverse results and / or trends.
• Be aware of telephone call tariffs and keep a comparison record
updated
• Uses HotSOS to dispatch concierge, engineering, housekeeping, etc.
requests/jobs to the respective departmental colleague and to ensure
delivery of timed orders and other requests at the designated times,
following up with delivery and other colleagues to ensure completion
• Handles guests’ complaints and takes action to resolve problems
• Communicates situations where guests are dissatisfied or
experiencing a problem and offers the resolution to the Manager on
• Duty
• Maintains up-to-date knowledge of all hotel and area events and
activities so that guests will receive accurate and prompt information
when requested
• Responds to emergency situations calmly and effectively, according to
hotel guidelines
• Creates an organised, cooperative, and well run work environment by
completing shift checklist and following through on responsibilities
• Helps to identify process problems and deficient areas in the hotel and
suggests solutions for permanent fixes

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
• Free meals on duty
• Dry cleaning of uniforms / office attire
• 33 days paid annual leave including bank holidays
• Extra day of holiday for significant birthdays
• 50% off all Jumeirah restaurants and bars
• Generous discounted Jumeirah hotel rates
• Interest free season ticket loan
• Recognition and Social calendar
• Private Medical Insurance and Dental cover (Travel Insurance if applicable)
• Company Pension Scheme with enhanced employer contribution
• Excellent training and development opportunities

Detalles

Tipo de oferta de empleo
A tiempo completo
Ubicación
London, United Kingdom
Departamento
Administración, Responsable Relación Clientes
Idiomas
Inglés
Fecha de incorporación
octubre 2020
Duración del contrato
Indefinido

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms
216

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