Team Leader - Food & Beverage Service - Al Qasr, Madinat Jumeirah Resort
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Team Leader - Food & Beverage Service - Al Qasr, Madinat Jumeirah Resort

Jumeirah Group

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Team Leader - Food & Beverage Service - Al Qasr, Madinat Jumeirah Resort

Sobre el trabajo

About Jumeirah and the Hotel:

 

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

 

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

 

Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A’Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29 traditional summer houses known as Jumeirah Dar Al Masyaf. In addition, there’s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.


  

About the Job:

 
 
An opportunity has arisen for a Team Leader to join our Food & Beverage Service Team. The main duties and responsibilities of this role: 
 
  • Supervise all operational aspects within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales
  • Supervise scheduled shifts ensuring guest satisfaction
  • Supervise all operational issues ensuring Jumeirah's Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan
  • Assume full responsibility of a specific shift in the absence of the Manager or Assistant Manager
  • Supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
  • Supervise closely and monitor the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
  • Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed
  • Inform Outlet Manager or Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
  • Actively use the database of customer details or history to assist in guest recognition and preferences
  • Advise the Outlet Manager or Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOP's or addition / deletion of SOP's
  • Responsible to assist management in the identification and recognition of any example of "excellence in service or teamwork"
  • Acknowledge the receipt of new or amended documents through the intranet when instructed by the Outlet Manager or Assistant Manager
  • Assist in controlling department forms and records according to the Jumeirah International standards for Document Control
  • Maintain a thorough working knowledge of F&B SOP's and ensure these are upheld at all times through constant observation and coaching
  • Ensure opening and closing checklists are completed on a daily basis
  • Supervise and monitor the completion of weekly cleaning schedules
  • Conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their jobs
  • Assist the Outlet Manager or Assistant Manager to develop and update F&B knowledge of all colleagues on a regular basis
  • Maintain a working knowledge of relevant sections within the Jumeirah Group

About you:

 

 

The ideal candidate for this position will have the following experience and qualifications: 

 

  • At least 2 years' experience in similar role in 5 star luxury hotel
  • You will be a highly driven and motivated individual with a good knowledge and understanding of Food and Beverage operations, knowledge of F&B applications (Micros, Epicure).
  • Posses  good interpersonal skills and ability to work in a multi cultural environment
  • Essential to have a good command of the English language (spoken and written)
  • Additional language will be desirable

 

About the Benefits:

 

 

This position offers a highly competitive salary and package which includes shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Sobre ti

See description
  • Idioma requerido: Inglés.

La empresa

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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Team Leader - Food & Beverage Service - Al Qasr, Madinat Jumeirah Resort

Dubai, Emiratos Árabes Unidos

A tiempo completo, Indefinido

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