[{{ $ctrl._job.status.name | translate}}] Assistant Front Office Manager - Jumeirah Messilah Kuwait
Jumeirah Messilah Beach Hotel & Spa

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Descripción de la oferta

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
 
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
 
About the Job:
 
An exciting opportunity has arisen for an Assistant Front Office Manager to join our Front Office department at Jumeirah Messilah Beach Hotel & Spa Kuwait. to manage the operations of the Front Office Department, by ensuring product quality standards are met and that optimum service is provided to all hotel guests, according to the organization’s business objectives.
 
Your main duties will include:
 
  • Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition.
  • Monitor Front Office, and particularly Guest Relations personnel, to ensure known repeated guests and other VIPs receive special attention and recognition.
  • Maintain inter-departmental relationships to ensure seamless customer service.
  • Assume overall responsibility for maintaining standards in line with the Leading Quality Assurance, Jumeirah Hallmarks and Signature Standards, achieving the departmental target of the Customer Service Survey.
  • To assist the Guest Relations team in meeting VIP guests on their arrival at the hotel.
  • Approve upgrades and special amenities.
  • To supervise allocation of rooms for VIP arrivals and the ordering of amenities in conjunction with the Guest Relations Manager.
  • To develop and implement programs to further improve and enhance levels of service and guest care within the Front Office departments.
  • To ensure Front Office is ready for all Internal and External quality audits.
  • To ensure all action plans based on quality audits are formulated and followed up on by the Section Heads.
  • Monitor and implement procedures to maintain Profile Quality.
  • Dealing with Guest issues and complaints at a senior level.
  • Correspond with guests pre-arrival as well as post departure on any guest issues
  • Schedule and regularly conducts routine inspections of areas under your control
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
  • Prepare and monitor work schedules for the Front Office management team to ensure optimum management coverage at all times.
  • Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
  • Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with Jumeirah marketing program
  • Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
  • To ensure the TSA (Upselling) reports are prepared and sent to the Finance department in a timely manner.
  • Compile statistics for front office and provide reports relating to that area.
  • Assist in developing Budgets, Capital Expenditure plans, developing departmental targets for Bonus calculation, set annual departmental Objectives
  • Monitor regularly (daily, weekly and monthly) the progress on any targets and action items.
  • Perform any other duties that Management may reasonably require.
 
 
 
About You:
 
The ideal candidate for this position will have the following experience and qualifications: 
  • Bachelors Degree in the Hospitality field.
  • Minimum of 5 years work experience in a luxury hotel.
  • Minimum of 2 years experience as a Assistant Front Office Manager in an international hotel chain.
  • Experience working in the Middle East.
  • Outstanding concern for quality, hospitality and guest satisfaction.
  • Great financial management experience (P&L, forecasting, budget)
  • Strong knowledge of property management systems
  • Exceptional people management skills, maintaining a positive approach, able to handle conflict and confrontation
  • Strong leadership and organization skills with a “hands on approach”
  • Excellent organization and time management skills
  • Proficiency in spoken and written business English
  • Fluency in Arabic
About the Benefits:
 
This position offers a highly competitive salary and package which includes:
 
Housing, yearly flight ticket allowance equivalent to return ticket to home country, incentive plans, life and accident insurance, laundry, meals and transportation.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Kuwait
Departamento
Administración, Recepción-Conserjería, Portero-Recepción, Recepción, Departamento de Habitaciones
Idiomas
Inglés
Fecha de incorporación
Lo antes posible

Jumeirah Messilah Beach Hotel & Spa

The Jumeirah Messilah Beach Hotel & Spa is ideally located a mere 10 minutes from Kuwait International Airport and close to Kuwait City’s business centre and major shopping malls. Currently in its soft opening phase, the secluded beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, six restaurants along with cafes and lounges, a 3 500 m2 ‘Talise Spa’, a 200-metres private beach, two swimming pools and a children’s play area. Additionally, extensive conference and banqueting facilities will be available, including a showpiece 1 950 m2 ballroom.

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