Front Office Coordinator

[{{ $ctrl._job.status.name | translate}}] Front Office Coordinator
JW Marriott Hotel Shanghai at Tomorrow Square

Publicada

Descripción de la oferta

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

MAJOR FUNCTION & MAJOR RESPONSIBILITIES

主要功能及責任概要 :

 

Assist Supervisors and managers to ensure that daily operations are run smoothly.  Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.  Always greet guests with a smile.  Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time. 

 

协助主管与经理完成日常工作。确保所有的客人在入住登记和退房时都按照营业程序操作。 微笑服务。热情友好,确保在工作中展现万豪酒店的六项准则。

 

SPECIFIC DUTIES 工作任務 :

 

1.                    Make sure all Registration Cards are fully filled and correct, ensured with guest by signature.

前台的员工按要求将入住登记卡填写完整,准确,并与客人签字确认。

 

2.            Clerk should pick up all copy of Registration Cards from Front Desk timely, enter it into PSB system correctly, and sign signature after.

PSB输入员工要求及时从前台提取入住登记卡的复印件,仔细输入,逐一签字确认。

 

3.             File all kinds of documents and fill the cover page carefully, ensure it remain the same as computer system data.

        将工作内容分类装订,归档,要详细填写封面,确保与电脑系统数据统一。

 

4.     Print out Arrival Report of the day before, check and sign.

         每天打印前一天的到达客人报表,核对并签字。

 

5.             Periodically arrange training program for new associates, and follow up training for senior associates, to be knowledged about PSB system.

         定期对新员工进行培训,以及对老员工跟进培训,增进了解PSB系统.

 

6.     Be response in maintaining all Copy Machine, scanner and other equipments.

负责所有复印机,扫描仪等机器的保修,跟进。

 

7.                    Take the job as department duty clerk, follow up leave application procedure. 

做部门考勤员,及假单的跟进。

 

8.            Order statement monthly, receive by end of the month and store it into the storage room.

负责每月订购部门文具,月底收货,入仓。

 

9.      Attend seasonally PSB meeting.

         参加每季度的PSB 会议。

 

10.                Receive and delivery daily mails and passels for department.

每天领取部门信件并派发。

 

11.    Keeping the Front Desk area neat and tidy at all times.

保持前台工作区域的清洁整齐

 

12.    Update guest profile in Fidelio when necessary.

需要时更新客人的信息

 

13.    Ensure all follow-ups are promptly and accurately completed:

确保所有的跟进工作的完成

 

14.      Maintain effective service in line with the Hotel’s Corporate Image

保证在工作中展现酒店形象

a)       Company’s Grooming Standard

酒店仪容仪表

b)       Standard Operation Procedures

标准营业操作流程

c)       Departmental Policies

部门规章制度

d)       Finance Policies

财务制度

 

 

15.    Any other duties as may be assigned from time to time.

                其他职责将被及时更新

 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Shanghai, China
Departamento
Departamento de Habitaciones
Fecha de incorporación
Lo antes posible

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