[{{ $ctrl._job.status.name | translate}}] Housekeeping Supervisor
JW Marriott Marquis Hotel Dubai

Publicada
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Descripción de la oferta

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY


To ensure the maximum comfort to the guest’s stay, by maintaining and supervise an efficient cleaning and servicing operation to bedrooms, bathrooms, corridors and service areas; to make sure that the Public Areas are maintained to the Hotel standard; to carry out and supervise the training of all associates to encourage their growth; to help the Housekeeping Leadership Team to manage the department in the most cost-effective way in line with agreed budgets and Company policies.


SCOPE / BUSINESS CONTEXT
  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports – Variable
  • Titles of Direct Reports – Housekeeping Shift Leader, Special Projects & General Cleaning Attendant, HK Coordinator, HK Room Attendant, HK Room Attendant – Self Inspector, HK Coordinator – Admin Support, HK Intern, Laundry Supervisor, Laundry Shift Leader, Laundry Valet – Linen Attendant, Uniform Room Attendant, Tailor
CANDIDATE PROFILE
Experience:
  • Housekeeping leadership work experience (Team Leader, Shift Leader or equal positions) for a minimum of 2 years
Skills and Knowledge
  • Strong Communication skills in English (verbal, listening, writing)
  • An effective Team Player in a team based environment
  • Effective time management skills.
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team
  • Able to do shift work
Education or Certification
  • Good level of English essential
SPECIFIC DUTIES 

The following are specific responsibilities and contributions critical to the successful performance of the position:

 

1.     To be able to conduct departmental opening up / closing down procedures according to shift allocation. When necessary    

2.     To supervise the work of the room attendants and all supervisors providing assistance and support and taking corrective measures should the standard of work deviate from the set standards.

3.     To ensure any V.I.P or special requirements are provided and are ready for guests on arrival. To check all V.I.P Bedrooms.

4.     To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard.

5.     To assist with the deep cleaning of public areas and to help in the floor care

6.     To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards.

7.     To attend or hold training sessions when required

8.     To assist with standard bedroom checks at all levels including team leaders

9.     To carry out Brand Standard checks within the department

10.   To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards.

11.   To assist with all team members  1on1 meetings and staff appraisals

12.   To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.

13.   To assist in maintaining discipline within department.              

14.   To assist in the stock taking of all linen and equipment etc. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate

15.   To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum.

16.   To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Chief Engineer, immediately.

17.   To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard.

18.   To be aware of the work specification of all outside contractors and to liaise with contracting companies as required.

19.   To assist in the selection of equipment, products and services as necessary

20.  To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation.

21.   To assist with the recruitment and section of department employees.

22.  To assist in the preparation of weekly Rotas and wages (Forecast, actual)

23.   To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping

24.  To ensure all requests from guests are carried out.

25.   To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical.  To be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times.

26.  To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times.

27.   To attend all Statutory Training, Job Training Sessions and Communication Meetings.

28.  To provide a high level of customer care, anticipating any potential areas for guests dissatisfaction and taking appropriate action to prevent this

29.  To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to Executive Housekeeper/ Director of Services for his or her attention.

30.   To maintain a cheerful and polite Attitude to our guests and colleagues at all times and to use the guests name if known. 

31.   To ensure all departmental practices, policies  and procedures to be confident in their implementation and assist in the necessary modification of any as requested

32.   To ensure that all room attendants hand over all lost property as soon as it is found and   that it is recorded according to the hotel standard

33.   Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager.

34.   To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures up on hearing the alarm

35.   Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.

36.   Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.

37.   Follows all procedures set up for the protection of the environment within the hotel and grounds.

38.   To relive the Office coordinator and Floor supervisor whenever is needed

39.   To carry out any other reasonable requests made by the Executive Housekeeper/ Director of Services or Hotel Management

40.  To relive the Office coordinator and Floor supervisor whenever is needed

 
OTHER
Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Dubai, United Arab Emirates
Departamento
Housekeeping
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

JW Marriott Marquis Hotel Dubai

Dubai is a city of awe-inspiring ambition and unsurpassed luxury. Home to the world's tallest building, the largest shopping mall, the iconic Palm and now JW Marriott Marquis Hotel Dubai, it is a place where dreams come true. Our landmark 5-star hotel in Dubai is set to become one of the region's most desirable destinations, offering a spectrum of business facilities and 14 diverse dining options for the most discerning of travelers. We are a brand synonymous with intuitive service and refined taste, a title given only to the finest properties in the Marriott portfolio. Elevated above Dubai's business district, on Sheikh Zayed Road, our 5-star hotel's height makes us the world’s tallest accommodation. Spread across two iconic towers, the spectacular hotel features exceptional event settings for celebrations of all kinds, an enticing array of relaxing recreational activities, and the sublime SARAY Spa and Health Club. Experience innovative luxury when you stay at one of the leading five-star hotels in Dubai.

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