Franchised Assistant Restaurant Manager
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Franchised Assistant Restaurant Manager

Kansas City Marriott Downtown

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Franchised Assistant Restaurant Manager

Sobre el trabajo

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply online at: www.kcmarriott.com


Additional Information: This hotel is owned and operated by an independent franchisee, Raphael Hotel Group (The). The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

JOB SUMMARY:

Ensures that the outlets are opened in a timely and orderly fashion, oversees smooth outlet operations including staffing, set-up, service and break down ensuring excellent guest service, all the while being a Thoughtful, Dynamic and Polished host.

ESSENTIAL FUNCTIONS:

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. 

• Manage all outlets staff including Metropolitan KC Restaurant, Fresh Bites In-Room Dining, Bar Central, Coffee Central and our VIP M-Lounge.

• Assign specific duties to staff for efficient operation of restaurant. 

• Oversee department in absence of Outlet Manager. 

• Ensure that all associates have proper supplies, equipment and uniform. 

• Resolve routine associate issues as needed and bring issues to the attention Human Resources as necessary. 

• Train associates on safety standards and enforce those standards on a consistent basis. 

• Identify associates engaging in unsafe behaviors and retrain them appropriately. 

• Comply with all hotel and department accounting procedures. Make cash drops in accordance with proper cash handling procedures. 

• Promote teamwork and associate morale. Treat people with respect. 

• Recognize associate successes 

• Ensure that all outlets open on time and in an orderly fashion. 

• Stay current on daily specials, new menu items and specifications including proper preparation methods. 

• Visit every table on shift to ensure service standards are being met. Utilize property Service Recovery/Defect Tracking processes. 

• Conduct daily pre-shift meetings. Perform uniform inspection prior to opening shift and make necessary corrections immediately. 

• Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. 

• Ensure that all side work is completed and restaurant cleanliness meets standards prior to the end of shift and or allowing associate(s) to leave. Ensure food sanitation practices are followed. 

• Identify potential problems and solutions in restaurant guest service. 

• Empower associates to meet or exceed guest expectations. 

• Ensure security and confidentiality of guest and hotel information and materials. 

• Know laws concerning treatment of trespassers. 

• Demonstrate knowledge of EEO policy, fair employment practices and the Fair Labor Standards Act. Promote a harassment-free work environment. 

• Understand and comply with all state laws. Must hold valid liquor license. Exercise judgment in serving liquor in order to protect the guest and the property. 

• Perform other duties as assigned.

• Complete weekly associate schedule and input into payroll system

• Execute special promotions and incentive contests

• Ensure all associates are following their schedules and taking breaks.

• Complete work orders for maintenance items

• Assist management with training, scheduling, evaluating, counseling, coaching, disciplining and motivating associates

• Serve as a role model and first point of contact of associate and guest complaints

• Maintains the highest quality, consistent product standards

• Maintains Thoughtful, Dynamic, Polished and Brilliant customer service.

JOB QUALIFICATIONS

• Must enjoy working with the people

• Must be able to obtain a Missouri Liquor Card

• Job knowledge flexibility/adaptability

• Quality of work perseverance

• Quantity of work organization skills

• Guest focus/customer service effort

• Reliability/dependability judgment/problem solving

• Motivation/initiative cooperation/teamwork

 

This company is an equal opportunity employer.

 

 

 

 

frnch1

Cerrada

Franchised Assistant Restaurant Manager

Kansas City, MO, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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