[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
Le Meridien Piccadilly

Publicada
¿Estás interesado en esta oportunidad?

Descripción de la oferta

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer.  Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service.  We provide original, chic and memorable service and experiences that inspire guests to unlock the destination.  We’re looking for curious, creative and well-informed people to join our team.  If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary
 
     Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
London, United Kingdom
Departamento
Departamento de Habitaciones
Idiomas
Inglés
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

Le Meridien Piccadilly

Set in the heart of London’s West End, Le Méridien Piccadilly complements the hotel’s vibrant cultural and architectural surroundings. After the Restoration of the English monarchy in 1660, Piccadilly emerged as one of the most fashionable locales in London, a designation it holds today. Experience a new perspective on a cherished London landmark. Discover Maskelyne & Cooke, our magical-themed cocktail bar, with intimate yet vibrant atmosphere and magic performances.. The freshly renovated Club Lounge, located on the mezzanine level overlooking the main lobby, is a truly distinctive and exclusive area stylishly decorated in shades of light grey that contrast with the white, light-filled lobby. The hotel’s many amenities include meeting facilities and banqueting suites; the Piccadilly Health Club with one of London’s largest indoor swimming pools and The Terrace On Piccadilly, offering classic cuisine with a contemporary twist.

Otros empleos sugeridos

{{:: 'House Manager' | ellipsis : 40 : true }}

{{:: 'The Lanesborough Hotel' | ellipsis : 35 : true }}

{{:: 'Bell Person - The London EDITION' | ellipsis : 40 : true }}

{{:: 'The London EDITION' | ellipsis : 35 : true }}

{{:: 'Room Attendant' | ellipsis : 40 : true }}

{{:: 'Four Seasons Hotel London at Ten Trinity Square' | ellipsis : 35 : true }}

{{:: 'Room Service Night Associate' | ellipsis : 40 : true }}

{{:: 'St. Pancras Renaissance London Hotel' | ellipsis : 35 : true }}
¿Estás interesado en esta oportunidad?
Otros empleos
Food & Beverage Supervisor
London, United Kingdom
Head Bartender
London, United Kingdom
Food and Beverage Intern
London, United Kingdom
Ver 1 otra oferta