Guest Relations Agent contrato sustitción baja maternidad
Sobre el trabajo
It is the mission and intent of this position that the Guest Relations will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Department.
The Guest Relations acts as a Hotel Ambassador performing activities for establishing individual guest contact and ensuring the highest level of personalized guest service.
The Guest Relations reports directly to the Guest Relations Manager.
- Major responsibilities
- Communicate all special requirements of the guests to all relevant departments.
- Attend to the Operations meeting.
- Ensure that Legendary Quality Standards, policies and procedures are properly understood and followed through.
- Establish individual guest’s preferences and provide the service accordingly.
- Check arrival and departure reports for a better handling and anticipation of guest needs.
- Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
- Escort guests to their room and familiarize them with the room facilities.
- Attend to specific guest’s requests ensuring efficient and proactive service.
- Lobby coverage.
- Attend hotel site inspections and familiarisation trips as requested.
- Assist the Concierge duties when needed.
- Perform any other reasonable duties as required by management.
- Departamento: Responsable Relación Clientes Recepción
Sobre ti
- Idiomas requeridos: Inglés y Español.
La empresa
Located on Passeig de Gràcia, Mandarin Oriental, Barcelona is one of the city's best loved hotels. Enjoying stunning views over our gardens or the modernist landmark Casa Batlló, we offer a wonderful mix of style and five-star luxury.
Fusing modern design with timeless style, our hotel is a true original. With chic interiors, gourmet michelin star dining and a relaxing spa, we offer a luxury five-star experience like no other, right in the heart of the Catalan capital.
Guest Relations Agent contrato sustitción baja maternidad
A tiempo completo, Indefinido
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