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Cerrada
Front Office Agent (Internship)
Sobre el trabajo
Major Responsibilities:
To provide a warm welcome for all our guests and visitors in the area of Front
of House while offering assistance throughout their stay or experience in our hotel, in order to meet and exceed their expectations
Daily Duties:
- To ensure that the uniform provided is kept in good condition, is clean and presentable and to ensure standards of personal appearance and hygiene are an example for the team and a professional image for our guests
- To attend handovers, ensuring consistency in the updating of information
- To welcome guests or visitors at all times in the hotel lobby or behind the desk, ensuring a memorable impression of warmth and care for guests
- To handle all arrivals in an efficient manner providing our guests with accommodation and a personalised escort enhancing a feeling of warmth and comfort
- To anticipate up-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
- To perform all administrative tasks and to communicate with the appropriate departments prior to guest arrival ensuring an efficient flow of service
- To perform all operative tasks using the recommended methods, ensuring that the MOPRG standards are reached
- To support Concierge desk during their peak time incl. door service and luggage delivery
- Checking limousine standards and checking correct timing of transfers
- To handle guest emails, telephone calls or possible complaints by ensuring appropriate action is taken or delegated until guest satisfaction has been met and exceeded
- To handle all departures in an efficient manner by providing our guests with accurate settlement whilst ensuring that their expectations have been reached throughout their stay
- To encourage our guests to give their feedback throughout their stay allowing the hotel to provide the best level of service, and to update guest profiles for future reference
To provide a warm welcome for all our guests and visitors in the area of Front
of House while offering assistance throughout their stay or experience in our hotel, in order to meet and exceed their expectations
Daily Duties:
- To ensure that the uniform provided is kept in good condition, is clean and presentable and to ensure standards of personal appearance and hygiene are an example for the team and a professional image for our guests
- To attend handovers, ensuring consistency in the updating of information
- To welcome guests or visitors at all times in the hotel lobby or behind the desk, ensuring a memorable impression of warmth and care for guests
- To handle all arrivals in an efficient manner providing our guests with accommodation and a personalised escort enhancing a feeling of warmth and comfort
- To anticipate up-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
- To perform all administrative tasks and to communicate with the appropriate departments prior to guest arrival ensuring an efficient flow of service
- To perform all operative tasks using the recommended methods, ensuring that the MOPRG standards are reached
- To support Concierge desk during their peak time incl. door service and luggage delivery
- Checking limousine standards and checking correct timing of transfers
- To handle guest emails, telephone calls or possible complaints by ensuring appropriate action is taken or delegated until guest satisfaction has been met and exceeded
- To handle all departures in an efficient manner by providing our guests with accurate settlement whilst ensuring that their expectations have been reached throughout their stay
- To encourage our guests to give their feedback throughout their stay allowing the hotel to provide the best level of service, and to update guest profiles for future reference
Sobre ti
* Guests service oriented personality
* Fluent in English
* EU passport
* Fluent in English
* EU passport
- Idioma requerido: Inglés.
La empresa
Housed within a former 14th century monastery, Mandarin Oriental, Prague is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience.
Cerrada
Front Office Agent (Internship)
Prácticas, 6 meses
Fecha de inicio:
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