Catering & Conference Service Manager
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Catering & Conference Service Manager

Mandarin Oriental

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Catering & Conference Service Manager

Sobre el trabajo

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.

Strategic Intent

This position is primarily responsible to support delivery of the highest level of catered events and meeting experiences to all event stakeholders and participants.  This incumbent will works closely with food and beverage to support positioning the hotel’s event facilities and catering services on the highest quality tier.  This incumbent will also support the catering and event sales team to exceed revenue goals for all contracted catered events and meetings market segments.  At all times the incumbent will ensure comprehensive servicing for all clients and act as a liaison between customers and operational departments. 

Scope of Position

The Catering and Conference Services Manager will:

  • support the Catering and Conference Services team
  • assist in leading the department to achieve the food, beverage, audio visual, room rental, and miscellaneous revenue goals as defined in the hotel Marketing Plan
  • assist Catering and event department in solicitation of new business


Organisational Structure

The Catering and Conferences Service Manager will report directly to the Director of Catering.

Duties and Supporting Responsibilities
    • Provide operational leadership and support for Catering Sales Managers and Director of Catering
    • Generates Banquet Event Orders
    • Generates Group Resumes
    • Generates business correspondence
    • Generates function room diagrams
    • Utilizes the Delphi system for accurate blocking of events, groups, traces, and generation of BEOs
    • Obtains guarantees for food and beverage functions
    • Reviews Delphi Daily and Weekly reports
    • Obtains necessary approvals, permits, and insurance certificates for functions not held in Hotel
    • Leads pre-conference and post-conference meetings
    • Attends daily operational “morning meeting” when required
    • Attends/leads daily BEO meeting
    • Attends scheduled F&B meetings
    • Communicates all group information/changes to appropriate hotel colleagues in an accurate and timely manner
    • Entertains clients, as appropriate
    • Maintains an active trace system for all assigned groups
    • Visits all primary and secondary competition and is aware of competitive offerings of local hotels & within comp set
    • Is available to hotel colleagues while on property
    • Audits banquet checks for assigned groups
    • Contracts business with approved vendors, as appropriate
    • Approves payment and provide backup for contracted vendor business
    • Coordinates all aspects of catering events to include but not limited to:
      • Food and beverage and AV requirements
      • Event timing
      • Special attention/VIP guests
      • Room type allocation and rooming list
      • Amenities
      • Special meal requests
      • Function room setup
      • Group transportation
      • Type of check-in/check-out (satellite check-in if needed)
      • Group hospitality/office/registration desk requirements
      • Arrival/departure manifests, including tracking of Comp rooms
      • Bag pulls and luggage storage
      • Box storage and delivery
      • Billing instructions and authorized signatures
      • Telephone and internet, power, security and key requirements
      • Expected F&B outlet usage
      • Business Center requirements
      • Entertainment and leisure activities
      • Décor/floral requirements
      • Referring business to approved suppliers of service/products, as necessary


Success Profile for this Role (Hotel competencies)

Purpose

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information (or preferences) and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.

Managing Vision & Purpose  

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision and can inspire and motivate the team. Makes the Mandarin Oriental mission and vision sharable by everyone and embodies our Guiding Principles.

Process

Drive for Results 

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Functional & Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Organizing

Can marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Sets clear goals and responsibilities, monitors progress and results.

Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Makes good decisions based upon a mixture of analysis, wisdom and experience.

Time Management

Uses their time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; makes decisions in a timely manner.

Negotiation / Presentation Skills

Can negotiate skilfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with clients, peers, direct reports, and bosses; is effective both inside and outside the organisation, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn't working.

People

Interpersonal Savvy

Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Motivating Others

Creates a climate in which people want to do their best; can motivate team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Directing Others

Is good at establishing clear directions; distributes the workload appropriately; lays out work in a well-planned and organised manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Personal

Ethics & Values

Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Integrity & Humility

Is widely trusted; is seen as a direct, truthful individual; keeps confidences; admits mistakes and flaws. Can get things done quietly without unnecessary noise; is careful to make others comfortable; is authentic; helps others save face in difficult situations; maximises the contribution of all; encourages the expression of viewpoints from all concerned; is modest and self-effacing; respects the views of others.

Self Development

Is personally committed to and actively works to continuously improve himself/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits. Picks up on the need to change personal, interpersonal, and managerial behaviour and seeks feedback.

Composure

Is cool under pressure; does not become defensive or irritated when under pressure or when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Requirements

Mandatory

  • Bachelor’s Degree in Hospitality or related field or related experience
  • 1-2 years working in catering and events, preferably in a luxury hotel or event organization
  • Excellent written and verbal English communication skills
  • Ability to work a flexible schedule as event schedule requires
  • Self-motivator and motivator of others
  • Strong organizational skills
  • Strong business acumen, analytics, computer skills
  • Ability to relate to all levels of management
  • Event Management experience
  • Ability to handle multiple tasks and assignments
  • Proficient in Delphi highly desireable
  • Knowledge of specific hospitality industry applications such as HMS preferred


Desirable

  • Experience in a luxury hotel environment
  • Multilingual


Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Become a Fan of MO! Click the links below to learn more about us!

Facebook: https://www.facebook.com/MandarinOrientalBoston?ref=ts

Twitter: https://twitter.com/MO_BOSTON

Instagram: https://www.instagram.com/mo_boston/

YouTube: https://www.youtube.com/user/MOHotels?feature=watch

LinkedIn: https://www.linkedin.com/company/mandarin-oriental-hotel-group/

Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

Cerrada

Catering & Conference Service Manager

Boston, MA, Estados Unidos

A tiempo completo, Indefinido

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