Waiter/s - Crema
Este puesto ya no está disponible, pero hay más Alimentos & Bebidas Otros ofertas
Waiter/s - Crema

Manila Marriott Hotel

Publicada

Cerrada

Waiter/s - Crema

Sobre el trabajo

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Overview    

 

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system immediately after the guest has ordered. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

 

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

 

 

DUTIES & RESPONSIBILITIES

 

Safety and Security

 

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machine.

  • Complete appropriate safety training and certifications to perform work tasks.

 

Policies and Procedures

 

  • Protect the privacy and security of guests and co-workers.

  • Follow company and department policies and procedures.

  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

  • Maintain confidentiality of proprietary materials and information.

  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

 

 

Guest Relations

 

  • Address guests' service needs in a professional, positive, and timely manner.

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

  • Assist other employees to ensure proper coverage and prompt guest service.

 

Communication

 

  • Speak to guests and co-workers using clear, appropriate and professional language.

  • Discuss work topics, activities, or problems with co-workers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 

Working with Others

 

  • Support all co-workers and treat them with dignity and respect.

  • Develop and maintain positive and productive working relationships with other employees and departments.

  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

 

Quality Assurance/Quality Improvement

 

  • Comply with quality assurance expectations and standards.

     

Physical Tasks

 

  • Stand, sit, or walk for an extended period of time or for an entire work shift.

 

General Food and Beverage Services

 

  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

  • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.

  • Follow appropriate procedures for serving alcohol.

     

Assists Management

 

  • Communicate with guests, other employees, or departments to ensure guest needs are met.

     

Greeting and Seating

 

  • Thank every guest upon departure, invite them to return, and wish them a fond farewell.

     

Closing

 

  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Should strictly follow the Blind Drop Procedure when assigned to do cashiering.

 

 

Beverage/Coffee Cart

 

  • Inspect the cleanliness and presentation all china, glass, and silver prior to use.

     

Cash/Bank Handling

 

  • Record transaction in MICROS system immediately after the order.

     

Steps of Service

 

  • Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.

  • Check in with guests to ensure satisfaction with each food course and/or beverages.

  • Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.

  • Communicate with the kitchen regarding the length of wait for food items, re-cook orders, and product availability.

 

OTHERS

  • Performs other duties as assigned to meet the business need.

     

    CANDIDATE PROFILE

     

  • Competencies (skills & knowledge required for the job):   independent, willing to change, holding accountable

     

  • Language:                           Fluent English, Tagalog

     

  • Education:                           Diploma\Degree – Hotel Management – negotiable

     

  • Professional Certification/License:             N/A

     

  • (For manager: Attach Leadership Competency template that corresponds to the career band for the position).

 

Potential Career Opportunity and Progression

 

  • Team Leader

  • Assistant Restaurant Manager

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Cerrada

Waiter/s - Crema

Manila, Filipinas

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

¿Buscas algo diferente? Mira trabajos similares