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Marriott ClaimsServices-Boston
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Claims Adjuster I
Sobre el trabajo
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY
A Claims Adjuster I is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: insect claims, auto liability, general liability. Caseload will eventually consist of 90-100% of insect claims. However, at times, the position may require handling any of the fore-mentioned claims at the discretion of regional management staff based on business needs.
SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS
Scope
- Manage 100-125 casualty claims on assignment in accordance with Specialty Unit best practices and desired Tier handling of claims.
- Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of cases as determined by Claims Unit Manager.
Expected Contributions
- Investigate, evaluate and dispose of claims promptly – taking statements as necessary – to determine liability/compensability.
- Evaluate damages and pay/deny claims as prescribed by law and/or Marriott policies and procedures.
- Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.
- Evaluate claims for potential third party or subrogation recovery.
- Participate in the Service Call Program and complete required Service Call reports detailing current case status.
Other
- Demonstrate commitment and support to management team and department goals.
- Actively participate in regularly scheduled unit meetings and department meetings.
- Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
- Effectively utilize the Valley Oaks System (VOS) to manage all claims electronically.
- Enter action plan notes/website notes into VOS.
- Participate in activities that foster teamwork and continuous quality improvement.
CANDIDATE PROFILE
Experience
- No experience necessary. Prior claims experience preferred.
Knowledge and Skills
- Ability to grasp and apply technical knowledge and apply adjusting skills.
- Effective reasoning, analysis and decision-making skills.
- Effective influence skills.
- Maintain confidentiality.
- Strong negotiation skills.
- Strong organization skills.
- Strong time-management skills.
- Strong hospitality skills.
- Demonstrate strong leadership abilities.
- Ability to prioritize work.
- Ability to meet deadlines and follow up in a timely manner.
- Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.
- Good investigation skills.
- Strong computer skills.
- Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit.
- Possess a willingness to accept and respond positively to constructive criticism.
- Present oneself with a positive, professional demeanor.
- Communicate often with supervisor keeping him/her informed.
- Show dependability.
Education or Certification
- High School Diploma or GED required.
- Two or four-year degree from an accredited college/business/technical school preferred.
- Departamento: Finanzas y contabilidad
Cerrada
Claims Adjuster I
A tiempo completo, Indefinido
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