Director - CEC Enterprise Activation

[{{ $ | translate}}] Director - CEC Enterprise Activation
Marriott International HQ

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Descripción de la oferta

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


The Director, Customer Engagement Centers (CEC) Enterprise Activation is a key member of the CEC Strategy & Deployment team and will serve as point of contact for CEC efforts to activate high-priority, enterprise-wide initiatives.  It is anticipated this individual will initially focus on CEC’s ability to activate the company’s co-brand card growth strategy.  The position will report into the Vice President, CEC Strategy.

This position’s primary responsibility is to lead comprehensive management of complex programs. This Director will be responsible for engaging with cross-discipline subject matter experts (SMEs) across BMSC to plan and execute initiatives across the enterprise, driving the overall success of Marriott International’s major business objectives.

Success in this role requires strong strategic thinking skills, exceptional attention to detail, a proven ability to manage multiple projects and stakeholders simultaneously, and a willingness to be tested on difficult projects and initiatives.      

The individual will focus primarily on representing CEC in enterprise-wide projects in the following areas:

  • Baseline assessment work to inform prioritization of transformational projects across BMSC
  • Development and validation of complex growth / business development strategies affecting multiple BMSC teams  
  • Consistent pull-through of enterprise-wide strategies across multiple disciplines at Marriott headquarters and within our CEC organization
  • Strategic planning support for senior leaders within the organization, including design and facilitation of multi-day ideation / working sessions designed to drive innovation and collaboration across teams
  • Projects and Initiatives: where needed, oversee project leaders managing cross functional projects and initiatives supporting top-line revenue growth, transformation and innovation



Education and Experience Required

  • Proven track record consulting to business leaders and designing, developing, and implementing high impact team effectiveness and capability building solutions in large, complex organizations, using a variety of delivery methodologies
  • Minimum of five years of solid organization and team development work experience; demonstrated progressive growth from more junior to senior roles
  • Demonstrated experience in working with and influencing cross-functional work teams in a matrixed organization.
  • Experience leading organizational change initiatives
  • Hospitality/Lodging industry experience a plus, but not required
  • Experience in finance and comfort with analytics strongly preferred 
  • Bachelor’s degree required
  • Graduate-level study preferred, but not required

Experience Preferred

  • Prior experience leading the planning and execution of complex/multi-disciplinary strategic projects and initiatives

Project and Strategy Leadership

  • Participate in cross-functional working teams comprised of senior discipline experts including, but not limited to, representatives from iT, Digital, Loyalty Operations, Global Operations, Human Resources, Cards, Finance, and Customer Experience to meet project objectives and goals on time and on budget
  • Deliver presentations related to the strategic roadmap development, project execution/status, and management to senior leaders and other key stakeholders.

Strategy Execution

Lead initiatives on behalf of the CEC organization to drive change across Marriott International. Act as a day-to-day project lead with the following responsibilities:

  • Provide content guidance to the project
  • Develop / coordinate development of high-quality deliverables and work products in support of the project
  • Participate in review cycles at key milestones & provide perspectives to manager related to project management decisions
  • Actively participate in strategy sessions, contributing materially to strategy development
  • Develop and drive activation of complex implementation plans
  • Partner with manager to ensure appropriate sponsorship and resourcing
  • Establish key milestones and approval roles
  • Ensure timely delivery against milestones
  • Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace
  • Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods
  • Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action
  • Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values; remains composed and focused even in high-stress situations
  • Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes
Managing Execution
  • Building and Contributing to Teams – Participates as a member of a team to advance common goals, while fostering cohesion and collaboration among team members
  • Ability to Work Independently – Proven ability to advance work products with limited guidance and oversight, consistently bringing well-reasoned points of view to discussions with manager and other leaders 
  • Strategy Execution – Ensures successful execution across business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes
  • Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required
  • Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed
Building Relationships
  • Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with Marriott’s service standards
  • Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships
  • Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential
Generating Talent and Organizational Capability
  • Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit
  • Talent Management – Provides support and feedback to help individuals develop / strengthen skills and abilities needed to accomplish work objectives
Learning and Applying Professional Expertise
  • Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others
  • Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges
  • Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing work activities:  
    • Advanced Computer Skills – Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers)
    • Mathematical Reasoning – Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues
    • Oral Comprehension – Listens to and understands information and ideas presented through complex conversation
    • Reading Comprehension – Understands written English at a level that allows fluid professional communications
    • Writing – Communicates effectively in writing, and is able to tailor writing style to suit the needs of variable audiences

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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Tipo de oferta de empleo
A tiempo completo
Bethesda, MD, United States
Fecha de incorporación
Lo antes posible
Duración del contrato

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