Senior Director, Digital Partnerships

[{{ $ctrl._job.status.name | translate}}] Senior Director, Digital Partnerships
Marriott International HQ

Publicada
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Descripción de la oferta

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

 
JOB SUMMARY
 

As a member of the Global Digital Platforms and Emerging Products team, this role contributes a high level of specialized knowledge in digital strategy and supports digital objectives and priorities across our shared enterprise platforms, including API, Salesforce and potential external partners. Works with considerable independence, developing an overall strategy and related operational processes for maintaining and evolving existing platforms and onboarding new external platform partners working in collaboration with IT, CX and other internal partners.

 

CANDIDATE PROFILE

 
Education and Experience
 
Required:
 
  • 10+ years’ experience in digital product strategy, delivery and development or operations
  • Direct management of complex budgets in excess of $5M
  • 4-year degree from an accredited university in Business Administration, Hospitality Management, Technology or related major
 
Preferred:
 
  • Experience leading direct reports and cross-functional, global teams
  • Demonstrated ability to leverage APIs and shared platforms to deliver engaging digital experiences
  • Demonstrated ability to develop partnerships with Salesforce, API vendors, and other high profile innovators in the digital space to deliver expanded digital capabilities, functions and revenue growth advance our technology, driving innovation and growth, or creating new opportunities for distribution and revenue
  • Successful history identifying capability gaps within an organization and engaging external partners to bring the capabilities required to meet the needs of a strategy or strategic roadmap
 

CORE WORK ACTIVITIES

 

Leading Digital Partnerships & Shared Platforms Team

  • Builds and supports a team capable of championing and communicating the needs and benefits of shared platforms.
  • Establishes and/or participates in cross-functional forums for the governance of shared platforms.
  • Ensures consistent use of enterprise tools to capture requirements, ensure successful delivery and share platform health.
 

Advances Digital Capabilities on API, Salesforce & Potential Platforms

  • Works with enterprise and IT partners to establish new commercial applications and realize incremental value for API and Salesforce platforms.
  • Bridges innovation across emerging and existing Digital products and platforms.
  • Oversees strategic digital partnerships with external and internal stakeholders.
  • Identifies ways to drive new value out of our existing digital partnerships.
 

Manage and conduct Human Resources activities

  • Interviews and hires employees.
  • Ensures employees are treated fairly and equitably.
  • Ensures that regular, ongoing communication is happening in department (e.g., pre-shift briefings, staff meetings).
  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  • Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
  • Solicits employee feedback.
  • Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Ensures policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  • Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • Identifies talents of direct reports and their teams and assists with their growth and development plans.
 
 
 

MANAGEMENT COMPETENCIES

Leadership
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs.  Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies. 
    • IT Business Management – Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools.  This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks. 
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning  - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
    • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Bethesda, MD, United States
Departamento
Marketing y Ventas
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

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