LEGOLAND Hotels Front Desk Agent
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LEGOLAND Hotels Front Desk Agent

Merlin Entertainments

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LEGOLAND Hotels Front Desk Agent

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LEGOLAND Hotels Front Desk Agent


We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!
We're now looking for a Hotels Bartender to join the team. 

Position Summary: Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Key Objectives:

Welcome guests into the resort with a genuine warm welcome. Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. Ability to work under pressure and in a fast environment. Works effectively in a team environment.

Responsibilities:

  • Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Maintain and improve the quality if the guests experience
  • Process all payments according to established hotel requirements
  • Provide information and assistance to all guests and visitors
  • Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
  • Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
  • Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
  • Assist guest services, safety services, housekeeping, and engineering team
  • Maintain confidentiality of all guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines.


Requirements:

  • 1 – 3 years of Hotel front desk experience preferred.
  • Preferred candidate will have experience in OPERA property management system or equivalent.
  • Must be able to speak the English language clearly and fluently.
  • Preferred candidate will have the ability to speak Spanish fluently.
  • Provide excellent customer service and maintain a professional demeanor.
  • Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
  • Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.


Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together program which starts with our recruitment and selection process.


LEGOLAND California, 1 Legoland Dr
Carlsbad, California, 92008
United States




Cerrada

LEGOLAND Hotels Front Desk Agent

Carlsbad, CA, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

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