Security Assistant Manager (Days and Evenings)
Este puesto ya no está disponible, pero hay más Otros ofertas
Security Assistant Manager (Days and Evenings)

Merlin Entertainments

Publicada

Cerrada

Security Assistant Manager (Days and Evenings)

Sobre el trabajo



Security Assistant Manager - Resort Security Operations 




We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

We're now looking for a Security Assistant Manager - Resort Security Operations join the team. 

About the Role

1.   Operations


·         Responsible for all daytime, overnight & investigations operations of the Security Department, including Park, Water Park, and SEA LIFE, Hotels.

·         Responsible for maintaining SOPs, training, compliance, initial incident/accident investigations and all documentation within the Security Department.

·         Leads Investigations team and conducts accident, security, and profit protection investigations, completes written reports by recording observations, information, occurrences and surveillance activities; interviews witnesses, and obtains photographs. Maintain evidence room and ensure physical and electronic evidence is properly handled and stored.

·         Lead the training and auditing of reports. Ensure reports are accurate, professional, and timely.

·         Leads intelligence operations regarding guest or employee misconduct. Intelligence gathering can involve interviews, social media investigation, background checks, CCTV, access control, and first-person observation. Liaise with law enforcement regarding investigations when necessary.

·         Ensure the efficient operation of LEGOBASE, Gate House, and Bag Checks & Metal Detectors.

·         Supports Technician Specialists in day-to-day access control for the Resort, Water Park, and SEA LIFE & Hotels.

·         Supports Technician Specialist in the day-to-day use of equipment used by the Security

·         Department including vehicles, radios, office supplies, and other daily equipment.

·         Ensures parking lot security, including the Model Citizen Parking Garage operations, is secure 24 hours a day.

·         Responsible for executive protection of VIP guests and dignitaries. Liaise with VIP Experience, law enforcement, and VIP private security to deliver a safe and memorable experience.

·         Obtain Public Safety Duty Manager Certification (20) and serve in that capacity when dictated by operational needs and/or at the direction of the Public Safety Manager.

·         Obtain Park Duty Manager Certification (10) and serve in that capacity when dictated by operational needs and/or at the direction of the Public Safety Manager. 

·         Integral part of yearly Mass Casualty Exercise in terms of planning and delivery.

2.   Financial
Responsible for Resort Security Labor budget; day to day, weekly, monthly, quarterly and YTD management of Labor hours.
Prevents loss and damage by responding to emergencies, reporting irregularities, enforcing policy and procedures, and restricting access to trespassers. Trains team on how to respond.
KPIs are met. Oversees Security Loss Prevention program.
Ensures Security provides immediate guest recovery relief for injured guests in order to minimize guest claims.

3.   Development
Responsible for the development of Resort & Water Park leadership team and Resort Security Officers.
Ensures execution of the Security Department OJT/FTO program meets Resort standards.
Ensures all MCs have proper training, certifications and documentation in place as well as staying up to date on all compliance issues and expiration dates of any time sensitive Security certificates/training for the Security team.
Responsible for the PDP program by writing, reviewing and evaluating reviews for the Resort Security team.

4.   People
Performance management and support of Resort & Water Park Team Leads and Resort & Hotel Security Teams.
Ensures scheduling and payroll services for entire Security team are met with Central Planning support.
Provides excellent service and customer/guest relations to all staff, MCs and Guests.
Develop and maintain productive relationships with local law enforcement, neighboring businesses, and local theme park security professionals.
Maintains positive relationship with Profit Protection Manager and assists in Profit Protection investigations as needed.

Health & Safety
Ensures Security team is first aid, CPR, and AED trained
Leads team in PSO Powers to Arrest and Weapons of Mass Destruction & Terrorism Awareness training
Ensures Security team is properly trained in defensive tactics and handcuff procedures
Ensures building and equipment inspections are conducted throughout the Resort.
Ensures facilities, equipment and other assets are properly secured.
Maintain and implement risk assessments for Security operations, Resort special events, and VIP/dignitary visits.
Assist Public Safety Manager with Security related awareness/Safety Program.
Will assist or teach various Security classes required.
This position is responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.

Background & Experience:
Requires at least two years of leadership/supervisory experience, including employee training.
High school diploma or GED required. Bachelor’s degree in relevant field such as criminal justice, security, safety, or business helpful.
Excellent communication, reasoning, interpersonal and writing skills are required and necessary in this position as well as the ability to remain calm under pressure.
Excellent phone, radio and person to person communication skills are essential to this position.
Demonstrated knowledge of relevant local, state, and federal laws & regulations
Prior Security experience is helpful.
ASIS-CPP, PCI, or PSP certifications helpful.
CFI, Wicklander-Zulawski, & McAfee Cyber Intelligence certifications helpful.
Must have current PSO or GUARD CARD or have the ability to obtain one upon starting position
Must be CPR/First Aid/ AED trained and make certificate available upon hire
Must be willing to work flexible hours, holiday, weekends and graveyard shifts to support Resort operations. Primary schedule is mornings, afternoons, evenings and graveyard shifts.
Must have a valid driver’s license, valid proof of auto insurance and a safe driving record.

Everyone Matters at Merlin.   
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 


Cerrada

Security Assistant Manager (Days and Evenings)

Carlsbad, CA, Estados Unidos

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

¿Buscas algo diferente? Mira trabajos similares