[{{ $ctrl._job.status.name | translate}}] Front Desk Supervisor
Sea Containers London (ex Mondrian)

Publicada
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Descripción de la oferta

Our Front Desk Team takes pride in creating a guest experience that is original, memorable and totally one-of-a kind. Fun, Authentic, Gracious and Passionate, the team are dedicated to curating singularly inspired guest experiences.

Out Front of House Manager, Ioana, is currently looking for a knowledgeable and experienced Front Desk Supervisor to help oversee our amazing Front Desk Team at Sea Containers

We love having fun and employee wellbeing is at the heart of everything we do! That's why in addition to a competitive salary, we offer a range of benefits that include:

Social fun:

  • Weekly in-house yoga session

  • Personalized gym sessions (Boot camp!),

  • Running club

  • Football team

  • Discounted Gym membership

  • Stand-up comedy sessions (hahaha!)

  • Enrolment into schemes and incentives such as Ride to Work and Season ticket loan

  • Company staff party (with special raffle prizes!)

  • Tuesday treats

  • Christmas gifts

  • Perkbox: thousands of retail discounts!

Hotel perks:

  • Guest Experience after probation that includes 1 free night stay for 2 including dinner, breakfast and a drink in one of our amazing bars!

  • Discounted Employee and Friends & Family rates on rooms, restaurant and bars and in our sister hotels overseas (Europe and USA)

  • Discounts in treatments in our Spa

  • Discounted rates in our Curzon cinema

  • Free meals on duty (free ice-cream!)

  • Uniforms and in-house dry-cleaning provided

  • Bespoke training programmes (2 day special welcome programme; English classes; emotional intelligence training amongst many more!)

  • Constructive and regular Performance Review system for internal progression

  • Quarterly Employee Award Ceremony with special accolades

  • 28 days' holiday (increasing based on length of service)

Duties and Responsibilities:

  • To oversee all operations of the Front Desk Team and ensure that team members are adhering to all designated SOPs.
  • Previous experience in a hotel reception or supervisory role is essential.
  • Fluent in the English language, both spoken and written and able to converse at all levels.
  • Flexible to work a range of shifts, including weekends and public holidays as required.
  • Excellent communication and the ability to manage guest complaints and issus in a gracious manner.
  • A fun and genuine demeanour with the ability to build and maintain positive working relationships with colleagues and management.
  • Knowledge of Opera PMS is essential.
  • To complete all reporting and administrative duties is required throughout the shifts.

Requisitos

See description

Detalles

Tipo de oferta de empleo
A tiempo completo
Ubicación
London, United Kingdom
Departamento
Recepción
Idiomas
Inglés
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido
Rango salarial
Market related

Sea Containers London (ex Mondrian)

Mondrian London at Sea Containers brings a bold new energy to London, blending the style and sophistication of the boutique brand with Southbank's eclectic vibe. Working with Design Research Studio under the creative direction of renowned British designer Tom Dixon, the hotel captures the essence of the original building, exuding 1920s cruise ship glamour integrated with the modern twists and sophisticated design. Situated on the banks of the River Thames in the famed Sea Containers building, Mondrian London uniquely offers stunning river views throughout the hotel. The property’s 359 bedrooms fuse cutting-edge design with functionality, exuding an atmosphere of elegance and post-modernism and our Studio Floor features over 3,300 square feet of versatile event space.

Mondrian London boasts an enviable food and beverage offering. Enjoy delicious farm-to-table fare at our ground-floor restaurant Sea Containers, savour innovative cocktails from our award-winning bar team at Dandelyan and unwind surrounded by unparalleled views of the London skyline at our rooftop bar Rumpus Room. Alternatively, embrace deep relaxation and underwater tranquility at agua Bathhouse & Spa where a range of signature treatments are available or catch one of the newest blockbusters, classic matinees or family favourites in our bespoke cinema- Curzon Mondrian London.

We are a family of passionate individuals, committed to authenticity, sophistication, mastery and innovation. We are dedicated to training and development and provide our team with the tools to succeed in the future.

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