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Montecito
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Assistant Director of Rooms
Sobre el trabajo
Shift Type: Flexible
Job Title: Assistant Director of Rooms
Education: Bachelor's Degree
Location: Montecito, CA 93108 USPlaya Del Carmen, MXRosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary)
Career Level: Manager
Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)
Job Type: Full-time
Compensation Currency: USD
Travel: 0 - 10%
Job Description:
Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar is looking for an Assistant Director of Housekeeping
We are looking for an Assistant Director of Rooms to join our Team!
Overview
This position will oversee all Front Services and Housekeeping departments, working within budgeted guidelines established by the property, and managing guest activity related hotel functions by monitoring standards
Essential Responsibilities:
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that Rosewood standards are maintained at a superior level on a daily basis.
Develop and direct Rooms Division associates through ongoing training programs and daily reiteration of procedures.
Coordinate and monitor all guest requests and amenities with corresponding departments.
Inspect high-level SAG guestrooms and greet upon arrival, during stay, and upon departure
Drive and audit Forbes and LQA standards for the Rooms Division.
Identify areas of opportunity within the Rooms Division and implement policies and procedures to improve.
Act as Manager on Duty when required.
Respond in courteous, professional and rapid manner in order to resolve all guest and associate difficulties.
Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.
Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associate and guest complaints.
Participate in annual budget for Rooms Division
Select, interview, hire and train Rooms Division managers
Review weekly schedules, ensuring that budgeted productivity standards are met.
Work closely with Resort Manager in supporting and achieving the hotel's goals and objectives.
Ensure payroll and purchasing budget is maintained as agreed to in the annual budget review.
Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month.
Manage Profitability and Revenue Goals. Analyze services issues, identify trends and make process improvement recommendations
Develop an operational strategy to increase all aspects of service delivery and staffing levels needed to maximize budget goals
Reviews reports and financial statements to determine Rooms operations performance against budget
Reviews guest feedback with leadership team and ensures appropriate follow-up action is taken
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Responds to as needed and handles guest problems and complaints
Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
Fosters employee commitment to providing excellent service, participates in daily rallies and models desired service behaviors in all interactions with guests and employees
Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example
Set goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
All other duties as required
Requirements:
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Basic reservations management knowledge, i.e. forecasting, groups and convention bookings. Basic knowledge of budget figures and maintenance of those figures. Interviewing skills to assess potential new hires. Understanding of guest relations and ability to create a “team” atmosphere. Basic math aptitude. Ability to communicate effectively with guests and associates. Able to read and understand instructions, safety rules, etc. Knowcross and Opera experience preferred.
Language: Required to speak, read and write English, with fluency in Spanish preferred.
Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Health and Safety:
Ensure that all potential and real hazards are reported immediately and rectified.
Ensure that chemical or other agents are handled in accordance with the manufacturer’s guidelines.
Know and enforce resort’s and department’s security policies.
Ensure work area, materials and equipment are maintained in a clean and tidy manner.
Must be in possession of valid driver’s license to drive company vehicle.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping.
Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, beach club and screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.
Competitive Benefits
Medical
Dental
Vision
Life Insurance and AD&D
Short Term and Long-Term Disability
Complimentary Room Nights
Connect with us:
LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
Facebook: https://www.facebook.com/RosewoodMiramar
Instagram: https://www.instagram.com/rosewoodmiramar
Job Requirements: Qualifications
Experience:
Minimum five years hotel experience with two years management experience. Luxury or ultra-luxury experience is preferred.
Education:
Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and/or work-related experience.
Language:
Required to speak, read and write English, and do basic mathematics. Bilingual in Spanish preferred
Begin Your Rosewood Journey
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
Rosewood Miramar is looking for an Assistant Director of Housekeeping
We are looking for an Assistant Director of Rooms to join our Team!
Overview
This position will oversee all Front Services and Housekeeping departments, working within budgeted guidelines established by the property, and managing guest activity related hotel functions by monitoring standards
Essential Responsibilities:
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that Rosewood standards are maintained at a superior level on a daily basis.
Develop and direct Rooms Division associates through ongoing training programs and daily reiteration of procedures.
Coordinate and monitor all guest requests and amenities with corresponding departments.
Inspect high-level SAG guestrooms and greet upon arrival, during stay, and upon departure
Drive and audit Forbes and LQA standards for the Rooms Division.
Identify areas of opportunity within the Rooms Division and implement policies and procedures to improve.
Act as Manager on Duty when required.
Respond in courteous, professional and rapid manner in order to resolve all guest and associate difficulties.
Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.
Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associate and guest complaints.
Participate in annual budget for Rooms Division
Select, interview, hire and train Rooms Division managers
Review weekly schedules, ensuring that budgeted productivity standards are met.
Work closely with Resort Manager in supporting and achieving the hotel's goals and objectives.
Ensure payroll and purchasing budget is maintained as agreed to in the annual budget review.
Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month.
Manage Profitability and Revenue Goals. Analyze services issues, identify trends and make process improvement recommendations
Develop an operational strategy to increase all aspects of service delivery and staffing levels needed to maximize budget goals
Reviews reports and financial statements to determine Rooms operations performance against budget
Reviews guest feedback with leadership team and ensures appropriate follow-up action is taken
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
Responds to as needed and handles guest problems and complaints
Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
Fosters employee commitment to providing excellent service, participates in daily rallies and models desired service behaviors in all interactions with guests and employees
Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example
Set goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
All other duties as required
Requirements:
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Basic reservations management knowledge, i.e. forecasting, groups and convention bookings. Basic knowledge of budget figures and maintenance of those figures. Interviewing skills to assess potential new hires. Understanding of guest relations and ability to create a “team” atmosphere. Basic math aptitude. Ability to communicate effectively with guests and associates. Able to read and understand instructions, safety rules, etc. Knowcross and Opera experience preferred.
Language: Required to speak, read and write English, with fluency in Spanish preferred.
Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Health and Safety:
Ensure that all potential and real hazards are reported immediately and rectified.
Ensure that chemical or other agents are handled in accordance with the manufacturer’s guidelines.
Know and enforce resort’s and department’s security policies.
Ensure work area, materials and equipment are maintained in a clean and tidy manner.
Must be in possession of valid driver’s license to drive company vehicle.
About Rosewood Miramar Beach
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping.
Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, beach club and screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.
Competitive Benefits
Medical
Dental
Vision
Life Insurance and AD&D
Short Term and Long-Term Disability
Complimentary Room Nights
Connect with us:
LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
Facebook: https://www.facebook.com/RosewoodMiramar
Instagram: https://www.instagram.com/rosewoodmiramar
Job Requirements: Qualifications
Experience:
Minimum five years hotel experience with two years management experience. Luxury or ultra-luxury experience is preferred.
Education:
Bachelor's degree in hospitality, hotel management, business or a relevant field of work, or an equivalent combination of education and/or work-related experience.
Language:
Required to speak, read and write English, and do basic mathematics. Bilingual in Spanish preferred
- Departamento: Responsable del departamento de habitaciones Recepción
Cerrada
Assistant Director of Rooms
A tiempo completo, Indefinido
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