Descripción de la oferta
You''re responsible for the day-to-day delivery of our property management function, using a number of platforms and technique to ensure issues are resolved quickly and efficiently. You’ll be looking after London & Edinburgh Operational Regions within the UK, with our Operations Manager - Property in support, and be reliable and responsible for all maintenance aspect of the operations. Working as a team to ensure a perfect execution of all maintenance tasks, you’ll need to be ready to jump in and help where required. Mentoring and supporting seasonal workers to allow seasonal growth. As a member of the London business, you’ll also contribute to continuous improvement initiatives and strategic planning work with city colleagues and support functions.
Duties and responsibilities
Operations delivery - You will play your part in the core property management delivery processes, looking for areas where improvements can be made as well as providing support to the existing processes. You will ensure the delivery of our maintenance, always, advocates the onefinestay brand.
Team player - You’ll be part of a team that will require you to work autonomously while also supporting a seasonal team which can grow to 8 members in peak. You’ll provide training, guidance for the members of the team and ensure they are supported at all times.
Lead on tasks throughout the day and motivate others within your team, to be able to provide the best level of logistical excellence to ensure our guests and stakeholders are serviced to the highest standards while hitting designated team/individual targets.
Guest/Homeowner satisfaction - You’ll be partly responsible for the guest satisfaction and will have an understanding of what is driving NPS. You’ll understand that reaction times (SLA) and cost efficiency can be at odds and maintain this accordingly ensuring that guests and homeowners are happy and works with our business model.
Operational control – you''re able to balance the operations on key discretionary spend, acting as the decision-maker for any maintenance service whilst working with the teams to ensure our budgets are always under control. You’ll be process driven whilst. simultaneously understanding that not everything will follow a standard procedure.
Flexing into other teams to support on discrete tasks dependent on business need.
Supporting manager and team on discrete projects as required.
Qualifications and experience
Experience with a high-end or luxury product and operations, anything related to accommodation or the travel industry is a bonus.
You have a track record of delivering both high logistical services.
Experience of working within a team to deliver a high standard of operations.
Good organisational skills and able to work autonomously.
Ambitious and results driven with a love of achieving high-level operations.
This role is fast paced and task and aspects can change. You are flexible, adaptable and amenable to change.
Dynamic and responsive.
Good team building and problem-solving skills.
Good commercial awareness is a bonus but not required.
Sound judgement and decision-making skills, even under pressure.
- Tipo de oferta de empleo
- A tiempo completo
- London, United Kingdom
- Back Office
- Fecha de incorporación
- Lo antes posible
We’re bringing handmade hospitality to the world’s greatest cities. And we’re looking for talent to help us build it, evangelise about it, and deliver it to create great experiences. We’re doing something no one has ever done before and there are myriad things we need help with. Whether it’s to take care of our guests and our members (and their homes), sell onefinestay to homeowners and would-be guests, or refine our background operations, we’re setting ourselves the highest standards, scrutinising our processes and generally bending technology to our will.
Can you picture yourself bringing handmade hospitality to the world’s greatest cities? We’re looking for people who treat their work as a craft and want to make an impact from the first minute. Are you that special someone? Come. Join us - find out more at onefinestay.com/jobs