Assistant Boutique Manager
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Assistant Boutique Manager

Peninsula

Publicada

Cerrada

Assistant Boutique Manager

Sobre el trabajo



To support Boutique Manager in ensuring customer experience is created following Peninsula Service Principles, achieving revenue target and its related key results and driving operational excellence to enhance efficiency.

Key Responsibilities:

  • Ensure the Boutique & Café customer experience is up to the company standard and Peninsula Service Principles.
  • Propose and execute tactics and initiatives to enhance customer experience.
  • Resolve customer service cases and customer complaint while maintaining excellent customer satisfaction.
  • Be role model in delivering great customer service at all time.
  • Execute strategies in boutique & café level to achieve business objectives on revenue, cost saving, other Retail KPI targets and customer service standards.
  • Support Boutique Manager to identify and develop process and to enhance team’s selling technique and sales acumen.
  • Ensure inventory efficiency & accuracy and shelf life optimization; manage inventory related activities such as replenishment, cycle count, stock take.
  • Partnering with Boutique Manager to optimize manpower efficiency by rostering, assigning daily duties and zoning.
  • Ensure the boutique & cafés are fully complied with the Company’s Hygiene and Health&Safety related policies.


Requirements:

  • At least 6 years of relevant experience in supervising a sizable team in luxury retail; among the experience, at least 2 years in deputy boutique-in-charge role.
  • Solid experience in luxury brand is a must.
  • Remarkable achievements in sales, customer services and operational efficiency.
  • Strong in management, coaching and customer service skill.
  • Excellent command in both oral and written English and Chinese.
  • Proficiency in MS Office.


We are delighted to receive your application for further consideration. Click apply now with your latest CV and salary information.

Ab out Peninsula Merchandising Limited

Peninsula Merchandising first started selling cakes and chocolates in the 1950’s at The Peninsula Hong Kong. The idea behind the Peninsula Boutiques is to extend the Peninsula brand beyond the locations where we have hotels, by developing and selling a range of artisanal Peninsula branded Chinese and Western teas, chocolates and gifts. The Peninsula Mooncakes are the boutique’s most famous gourmet delicacy and they are now available at more than 30 retail locations worldwide.

Requisition ID: 30259

Cerrada

Assistant Boutique Manager

Hong Kong

A tiempo completo, Indefinido

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