[{{ $ctrl._job.status.name | translate}}] Reservations Manager
Pine Cliffs, A Luxury Collection Resort by Marriott International

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Descripción de la oferta

 

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.
 

Pine Cliffs Resort is the leading and award-winning Luxury Resort in Europe, a hidden prime seafront location on the coastline of the Algarve, Portugal.

It is an all integrated Complex / Resort with different options of accommodation including 3 Luxury Collection properties (Pine Cliffs Hotel, Pine Cliffs Ocean Suites & SPA, Pine Cliffs Residence) and 4 un-branded properties with a total of 800+ units, all managed by Marriott International.

The Resort offers extensive leisure facilities from sporting variety in the form of golf, tennis, paddle, football, pools and water sports, to culinary diversity, reflected in a range of international and local cuisines (11 outlets). From the 7000 square meters Porto Pirata, the children's village for younger guests, to Serenity Spa - The Art of Well Being, Hairstyle beauty salon, health club, shops and boutiques for holidaying adults and families.

In addition, Pine Cliffs Resort has the capacity to host groups up to 1.000 delegates, and offer an out of the box experience for them though the great variety of outdoor venues, the largest being 4,500m2 (48,437 ft2).

 


JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience


• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in a supervisor / management position in reservations, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property revenue goals.

• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Monitors same day selling procedures to maximize room revenue and control property occupancy.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities

• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Assists in monitoring group reservation forecast data.

• Coordinates with sales and Convention Services to process rooming lists and reservation cards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Assists with monitoring accuracy of reservation sales orders within tracking systems.

• Tracks no-show reservations and processes charges as needed.

• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

• Manages wait list and prioritizes order of wait list contacts to be made.

• Prepares work and maintenance orders.

Providing Exceptional Customer Service

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Provides excellent customer service consistent with the daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Sets a positive example for guest relations.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

• Monitors reservations sales agents while on phone calls.

• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Utilizes all available on the job training tools for employees.

• Creates monthly labor scheduling for team.

Additional Responsibilities

• Utilizes applicable intranet for resources and information.

• Creates contracts as required.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Albufeira, Portugal
Departamento
Reservas
Idiomas
Inglés, Portugués
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

Pine Cliffs, A Luxury Collection Resort by Marriott International

Pine Cliffs, a Luxury Collection Resort one of the leading and award-winning Luxury and Family Resorts in Europe, is truly an exquisite hidden jewel enjoying a spectacular, prime seafront location on the amazing coastline of the Algarve, in Southern Portugal.

Pine Cliffs Resort is an all integrated resort, managed by Marriott International through its The Luxury Collection brand, with different options of accommodation, investment opportunities and a luxurious lifestyle for the whole family. Also available is the Pine Cliffs Resort's premium selection of the finest luxury Real Estate with return on investment properties: the new sea front apartments Pine Cliffs Ocean Suites, Pine Cliffs Residence, Pine Cliffs Terraces, Pine Cliffs Deluxe Villas, Pine Cliffs Townhouses and holiday ownership options at Pine Cliffs Vacation Club.

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