Handyman

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Protea Hotel Cape Town Waterfront Breakwater Lodge

Publicada

Descripción de la oferta

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today!

Job Summary
 

Safety and Security

      Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

      Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

      Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

      Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

      Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

      Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

      Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

      Complete appropriate safety training and certifications to perform work tasks.

 

Policies and Procedures

      Protect the privacy and security of guests and coworkers.

      Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

      Maintain confidentiality of proprietary materials and information.

      Follow company and department policies and procedures.

      Perform other reasonable job duties as requested by Supervisors.

 

Guest Relations

      Address guests' service needs in a professional, positive, and timely manner.

      Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.

      Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

      Assist other employees to ensure proper coverage and prompt guest service.

      Thank guests with genuine appreciation and provide a fond farewell.

      Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

      Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired

 

Communication

      Speak to guests and co-workers using clear, appropriate and professional language.

 

Working with Others

       Support all co-workers and treat them with dignity and respect.

       Develop and maintain positive and productive working relationships with other employees and  departments.

 

Quality Assurance/Quality Improvement

       Comply with quality assurance expectations and standards.

 

Physical Tasks

       Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

       Move up and down stairs and/or service ramps.

       Move, lift, carry, push, pull, and place objects without assistance.

       Assist with moving, lifting, carrying, and placing of objects (e.g., A/C unit, television, dresser).

       Move up and down a ladder.

       Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

       Visually inspect tools, equipment, or machines (e.g., to identify defects).

 

Install, Maintain, and Repair Items

       Ensure that all flammable materials are stored in OSHA and EPA approved containment devices.

       Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.

       Respond and attend to guest repair requests.

       Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.

       Perform preventative maintenance on tools and equipment, including cleaning and lubrication.

       Assist with moving, lifting, carrying, and placing of objects weighing in excess of 45kg (e.g., A/C unit, television, dresser).

 

Maintain Building and Property

       Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.

 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Cape Town, South Africa
Departamento
Ingeniería y Mantenimiento
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

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