In Room Dining Supervisor 送餐部主管

[{{ $ | translate}}] In Room Dining Supervisor 送餐部主管
Raffles Hainan

¿Estás interesado en esta oportunidad?

Descripción de la oferta


Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.
Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.
If you are looking for a dynamic environment for growth, please join us as :
In Room Dining Supervisor 送餐部主管
Summary of Responsibilities:
To ensure the smooth conduct of the shift through customer focused service delivery and effective staff supervision.
  • Supervise In-Room Dining operations to maintain service standard
  • 监督和管理送餐部的运作,坚持服务标准
  • Assist management by creating weekly duty rosters
  • 协助每周的排班
  • Handle guests complaints promptly and courteously and ensure follow-through
  • 及时和礼貌地处理客人投诉并确保跟进
  • Check on employees discipline, grooming standards and punctuality
  • 检查员工的纪律,仪容仪表和考勤
  • Check on guest satisfaction and proper handling of feedback and follow-up
  • 调查客人满意度妥善处理投诉并跟进
  • Assist Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to In-Room Dining employees
  • 协助副经理召开每个班次班前例会更新并向送餐部员工传达相关信息
  • Assist in employee’s development, counselling and resolving of staff conflict
  • 帮助员工发展,协调和解决员工冲突
  • To report any complaints, incidents or any other irregularities to the Management
  • 向管理层汇报所有投诉事件,工作情况或者其他违规行为
  • Ensure proper maintenance of operating equipment as well as service and storage areas
  • 确保操作设备,服务和存储区域的维修
  • Help minimize waste, breakages and mishandling of supplies and equipment
  • 帮助减少浪费,破损和物资与设备的不恰当使用
  • Carry out light cleaning and maintenance of the pantry area
  • 完成照明设备的清洁和工作间的维修
  • Monitor quality of products and services in every single In-Room Dining order
  • 监督每个房间送餐的产品和服务质量
  • Attend all meetings and training as requested by In-Room Dining Management
  • 根据送餐部经理的要求参加所有会议和培训
  • Conduct training for all staff as assigned by In-Room Dining Manager
  • 按照送餐部经理的安排对所有员工进行培训
  • Assist in managing employees’ performance appraisals and performance logs
  • 协助评估员工的工作表现
  • Handle cash following established and proper Accounting procedures
  • 按照规定的财务程序管理现金
  • Carry out any other duties as and when assigned by the Management of the Hotel
  • 完成酒店管理层安排的其他工作
  • Assist other Food & Beverage Outlets in their operations during peak hours if needed
  • 必要时在高峰期内协助其他餐厅的工作
  • Excellent reading, writing and oral proficiency in English
  • 优秀的英语听,说,读,写能力
  • Experienced in all aspects of restaurants service
  • 熟悉餐饮服务的各个方面
  • Must be well-presented and professionally groomed at all times
  • 始终保持良好和专业的个人形象
  • Excellent leader and trainer with strong interpersonal skills and attention to detail
  • 优秀的领导者和培训者,良好的人际交往能力,注重细节
  • Ability to motivate employees to work as a team effectively and productively
  • 激励员工使员工作为一个团队来有效和高效地工作的能力
  • Must possess good communication skills for dealing with diverse staff
  • 具备良好的沟通能力能够与各种员工相处
  • Ability to coordinate and prioritize multiple tasks
  • 协调和安排多项工作的能力 
  • Minimum 2 - 3 years Hotel experience with at least 1 year at a supervisory level
  • 至少2-3年酒店工作经验,1年以上管理经验


See description


Tipo de oferta de empleo
A tiempo completo
Sanya, China
Fecha de incorporación
Lo antes posible
Duración del contrato

Otros empleos sugeridos

{{:: 'Fitness Instructor' | ellipsis : 40 : true }}

{{:: 'Meliá Desert Palm Dubai' | ellipsis : 35 : true }}

{{:: 'Art Consultant' | ellipsis : 40 : true }}

{{:: 'Hotel Indigo Dubai Downtown' | ellipsis : 35 : true }}
¿Estás interesado en esta oportunidad?
Otros empleos
Second Cook
Alberta, Canada
Hospitality Modern Apprenticeship
St Andrews, United Kingdom
Assistant Accountant
JianWai DaJie, 北京市, China