Outlet Captain 餐厅领班

[{{ $ctrl._job.status.name | translate}}] Outlet Captain 餐厅领班
Raffles Hainan

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Descripción de la oferta

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.
Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.
If you are looking for a dynamic environment for growth, please join us as :
Outlet Captain 餐厅领班
Summary of Responsibilities:
To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.
  • Supervise and oversee the operation/section to maintain service standards
  • 管理和监督运作/部分区域来坚持服务标准
  • Check on employees’ discipline, grooming standards and punctuality
  • 检查员工的纪律,仪容仪表和考勤
  • Check on guests’ satisfaction levels and properly handle feedback and follow-up
  • 检查客人满意度,恰当地处理反馈意见并跟进
  • Perform opening and closing duties as assigned
  • 按照规定完成开始和结束营业的职责
  • Assist the supervisor in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
  • 协助主管进行日常班次例会,更新并传达相关信息给餐厅员工
  • Assist in employees’ development, counselling and resolving staff conflict
  • 帮助员工发展,协调并解决员工冲突
  • Report any complaints, incidents or any other irregularities to Management
  • 将投诉事件或者其他任何不正当行为汇报给管理层
  • Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
  • 确保设备的维修,服务和仓库区域保持安全和整洁
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipment
  • 帮助减少浪费,疏忽,破损和不当地使用物品和设备
  • Carry out light cleaning and maintenance of the pantry area
  • 完成灯的清洁和工作间的维护
  • Monitor quality of food and beverage products in every order
  • 监督所有已点食品和酒水的质量
  • To motivate, coach and project a positive attitude at all times
  • 始终保持一种积极的态度
  • Help manage employees’ performance appraisals and performance logs
  • 帮助管理员工的绩效评估和表现记录
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. 
  • 能够准确地报账,保证现金的有效,高效利用,遵循既定的和恰当的会计程序
  • Carry out any other duties as and when assigned by the Management of the Hotel
  • 完成酒店管理层分配的其他职责
  • Assist other Food & Beverage Outlets in their operations within peak times when needed
  • 当需要时在高峰时期协助其他餐厅的运作



  • Excellent reading, writing and oral proficiency in English
  • 良好的英语听,说,读,写能力
  • Experienced in all aspects of restaurants service
  • 餐饮服务的各方面丰富经验
  • Must be well-presented and professionally groomed at all times 
  • 始终保持良好和专业的形象
  • Excellent leader and trainer with solid motivational and teamwork skills
  • Attention to detail and strong interpersonal skills to deal with diverse staff
  • 注重细节,良好的人际交往能力,能够和不同的员工相处
  • Minimum 1 - 2 years Hotel experience with at least 1 year in a 5 star luxury operation environment
  • 至少1-2年酒店工作经验,至少一年五星级奢华酒店工作经验


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Tipo de oferta de empleo
A tiempo completo
Sanya, China
Fecha de incorporación
Lo antes posible
Duración del contrato

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