Franchised Director of Operations

[{{ $ | translate}}] Franchised Director of Operations
Renaissance Reno Downtown Hotel


Descripción de la oferta

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.


Please apply via email at:

Additional Information: This hotel is owned and operated by an independent franchisee, Urgo Hotels & Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.



Your Path Begins Here. At Renaissance Hotels inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. Navigate your future at Renaissance Hotels.

The ideal candidate is a highly analytical and skilled leader who will join our executive management team. You are responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).

This individual supervises and oversees all front office, housekeeping, concierge, valet/bell, and public safety operations and personnel, ensuring all company and brand standards are met, and achieving the highest guest satisfaction and revenues and guest satisfaction.


  • Oversee all front office, housekeeping, guest relations, and related operations. Able to perform the department supervisory duties of each department.
  • Audit property daily, noting positives and opportunities. Following up with team supervisors to access training requirements.
  • Perform required quarterly and annual QA audits with General Manager (GM).
  • Ensure a viable key control program is in place.
  • With GM, ensure compliance with key success factors.
  • Provide a safe working environment in compliance with OSHA.
  • Responsible for implementation and sustainability of hotel accident prevention programs.
  • Perform suite inspections and defect list.
  • Assist/ teach the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Ensure staffing levels are appropriate to exceed guest expectations.
  • Provide a safe working environment in compliance with OSHA.
  • Responsible for hotel accident prevention programs.
  • Work closely with hotel maintenance department, to assist with maintenance and/or building issues.
  • Daily balance of hotel inventory plus weekly sales strategy meeting with Director of Sales and Marketing (DoS&M) , GM, and management company.
  • Comply with corporate accounting procedures.
  • Assist GM in developing hotel budget and capital expenditure plans.
  • Utilize budgets to teach team supervisors to understand financial objectives.
  • Assist GM in developing and communicating selling strategies, utilizing hotel inventory control and forecasting tools.


  • Drive Guest Satisfaction Scores (GSS) by delivering brand standards and exceeding guest expectations.
  • Respond to GSS comments daily.
  • Be readily available and approachable for all guests.
  • Assist team supervisors in understanding guests’ ever-changing needs and expectations and exceeding those expectations.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Publish all GSS results in a timely fashion, including all GSS forms. Solicit feedback for continuous improvement.
  • Ensure staffing levels allow team members to exceed guest needs.
  • Always extend professionalism and courtesy to guests and associates.
  • Thoroughly understand the brand service culture. Ensure that all team members and supervisors understand and deliver this philosophy.
  • Understand, implement, and train team members on quality service delivery.
  • Continue to develop methods that allow the team to collect more immediate feedback from the guest.     


  • Develop cross-training opportunities throughout the hotel and within company.
  • Assist team supervisors in understanding Associate Opinion Survey (AOS)/ GSS results, developing game plans to attach need areas.
  • Complete development plan for team supervisors focusing on continual learning. Assist the team supervisors doing in doing the same for each team member. 
  • Conduct one-on-one coaching sessions with team supervisors/members.
  • Provide service training on a quarterly basis.
  • Ensure orientations for new team members are thorough and completed in a timely fashion.
  • Know the hotel emergency plan, train, and implementation.


  • Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
  • Be readily available and approachable for all team members.
  • Assist supervisors in understanding team members’ ever-changing needs and expectations and exceed them.
  • Take proactive approaches when dealing with associate concerns.
  • Always extend professionalism and courtesy to team members.
  • Celebrate and foster decisions that result in successes as well as failures.


  • Assist GM and DoS&M in developing direct sales plan.
  • Understand inventory, daily selling strategies, and revenue management.
  • Ensure that all front desk associates understand hotel-selling strategies.
  • Network during hotel social events to assist sales in uncovering new business leads.
  • Stay current on local market conditions.
  • Ensure property hiring practices comply with all state and federal regulations.
  • Interview and assist in making hiring decisions. With input from the team supervisors conduct reviews in a timely fashion.
  • Assist team supervisors with constructive coaching and counseling.
  • Maintain current licenses and permits as prescribed by local, state, and federal agencies.
  • Schedule management team to include coverage of weekend and evening hours.
  • Formulate personal development plan with GM.
  • Carry out all reasonable requests of which you are capable of performing.
  • Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.


In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates seven days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.


This company is an equal opportunity employer.







See description


Tipo de oferta de empleo
A tiempo completo
Reno, NV, United States
Departamento de Habitaciones
Fecha de incorporación
Lo antes posible
Duración del contrato

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