Franchised Director of Operations

[{{ $ctrl._job.status.name | translate}}] Franchised Director of Operations
Renaissance Reno Downtown Hotel

Publicada

Descripción de la oferta

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via email at: hr@renaissancereno.com


Additional Information: This hotel is owned and operated by an independent franchisee, Urgo Hotels & Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

JOB SUMMARY


Your Path Begins Here. At Renaissance Hotels inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. Navigate your future at Renaissance Hotels.

The ideal candidate is a highly analytical and skilled leader who will join our executive management team. You are responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).

This individual supervises and oversees all front office, housekeeping, concierge, valet/bell, and public safety operations and personnel, ensuring all company and brand standards are met, and achieving the highest guest satisfaction and revenues and guest satisfaction.

JOB REQUIREMENTS


OPERATIONS
  • Oversee all front office, housekeeping, guest relations, and related operations. Able to perform the department supervisory duties of each department.
  • Audit property daily, noting positives and opportunities. Following up with team supervisors to access training requirements.
  • Perform required quarterly and annual QA audits with General Manager (GM).
  • Ensure a viable key control program is in place.
  • With GM, ensure compliance with key success factors.
  • Provide a safe working environment in compliance with OSHA.
  • Responsible for implementation and sustainability of hotel accident prevention programs.
  • Perform suite inspections and defect list.
  • Assist/ teach the team scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Ensure staffing levels are appropriate to exceed guest expectations.
  • Provide a safe working environment in compliance with OSHA.
  • Responsible for hotel accident prevention programs.
  • Work closely with hotel maintenance department, to assist with maintenance and/or building issues.
  • Daily balance of hotel inventory plus weekly sales strategy meeting with Director of Sales and Marketing (DoS&M) , GM, and management company.
FINANCIAL
  • Comply with corporate accounting procedures.
  • Assist GM in developing hotel budget and capital expenditure plans.
  • Utilize budgets to teach team supervisors to understand financial objectives.
  • Assist GM in developing and communicating selling strategies, utilizing hotel inventory control and forecasting tools.

GUEST RELATIONS

  • Drive Guest Satisfaction Scores (GSS) by delivering brand standards and exceeding guest expectations.
  • Respond to GSS comments daily.
  • Be readily available and approachable for all guests.
  • Assist team supervisors in understanding guests’ ever-changing needs and expectations and exceeding those expectations.
  • Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
  • Publish all GSS results in a timely fashion, including all GSS forms. Solicit feedback for continuous improvement.
  • Ensure staffing levels allow team members to exceed guest needs.
  • Always extend professionalism and courtesy to guests and associates.
  • Thoroughly understand the brand service culture. Ensure that all team members and supervisors understand and deliver this philosophy.
  • Understand, implement, and train team members on quality service delivery.
  • Continue to develop methods that allow the team to collect more immediate feedback from the guest.     

ASSOCIATE DEVELOPMENT

  • Develop cross-training opportunities throughout the hotel and within company.
  • Assist team supervisors in understanding Associate Opinion Survey (AOS)/ GSS results, developing game plans to attach need areas.
  • Complete development plan for team supervisors focusing on continual learning. Assist the team supervisors doing in doing the same for each team member. 
  • Conduct one-on-one coaching sessions with team supervisors/members.
  • Provide service training on a quarterly basis.
  • Ensure orientations for new team members are thorough and completed in a timely fashion.
  • Know the hotel emergency plan, train, and implementation.

ASSOCIATE RELATIONS

  • Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
  • Be readily available and approachable for all team members.
  • Assist supervisors in understanding team members’ ever-changing needs and expectations and exceed them.
  • Take proactive approaches when dealing with associate concerns.
  • Always extend professionalism and courtesy to team members.
  • Celebrate and foster decisions that result in successes as well as failures.

SALES AND MARKETING

  • Assist GM and DoS&M in developing direct sales plan.
  • Understand inventory, daily selling strategies, and revenue management.
  • Ensure that all front desk associates understand hotel-selling strategies.
  • Network during hotel social events to assist sales in uncovering new business leads.
  • Stay current on local market conditions.
ADMINISTRATIVE
  • Ensure property hiring practices comply with all state and federal regulations.
  • Interview and assist in making hiring decisions. With input from the team supervisors conduct reviews in a timely fashion.
  • Assist team supervisors with constructive coaching and counseling.
  • Maintain current licenses and permits as prescribed by local, state, and federal agencies.
  • Schedule management team to include coverage of weekend and evening hours.
  • Formulate personal development plan with GM.
  • Carry out all reasonable requests of which you are capable of performing.
  • Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

  • The hotel operates seven days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.

 

This company is an equal opportunity employer.

 

 

 

 

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Requisitos

See description

Detalles

Tipo de oferta de empleo
A tiempo completo
Ubicación
Reno, NV, United States
Departamento
Departamento de Habitaciones
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

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