Supervisor-Reservations (Superviseur De Reservation)

[{{ $ctrl._job.status.name | translate}}] Supervisor-Reservations (Superviseur De Reservation)
The Ritz-Carlton Rabat Dar Es Salam

Publicada
¿Estás interesado en esta oportunidad?

Descripción de la oferta

At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.


Job Summary
 
     Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Rabat, Morocco
Departamento
Reservas
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

Otros empleos sugeridos

{{:: 'Train as a Hilton Rooms Supervisor at this Fabulous Curio Collection Hotel!!!' | ellipsis : 40 : true }}

{{:: 'The Marquette Hotel, Curio Collection by Hilton' | ellipsis : 35 : true }}
¿Estás interesado en esta oportunidad?
Otros empleos
Concierge
Atlanta, GA, United States
Event Concierge
Portland, OR, United States
Bistro Team Member-AM/PM
Pleasant Hill, CA, United States
Housekeeping Supervisor
Camarillo, CA, United States
Ver otras 17379 ofertas