Butler Coordinator

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Rosewood Hong Kong Hong Kong


Descripción de la oferta

Job Title: Butler Coordinator

Education: Associate's Degree

Location: Rosewood Hong Kong - Hong Kong, CN (Primary)

Career Level: General Associate

Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)

Job Type: Full-time

Compensation Currency: --

Travel: 0 - 10%

Job Description: Essential Duties and Responsibilities

Search guests' background, photo and interests, prior to arrival to ensure guest’s recognition.

Review all the upcoming arrivals and in-house Special Attention Guests (SAGs) to compile the next day SAGs report.

Be responsible for advising relevant management for upcoming SAGs, so that special requirements and action may need to be addressed and taken accordingly.

Arrange welcome/ turndown amenities based on the Amenity program and preferences for any Special Attention, Special Occasion Guests or suite guests

Ensure all inputs of checked-in rooms in the computer are correct, such as guest’s profile, period of stay, form of payment, and rate applied.

Maintain complete knowledge at all times of: packages & promotions, room types & availability, scheduled group events and residence policies, etc.


Job Requirements: Requirements

Proven background within a luxury hospitality environment, ideally within a similar guest facing role or in food and beverage, for a minimum of 2 years

Good knowledge of Microsoft Excel and other Microsoft Office programs

Passionate about a level of service that is personalized and anticipatory with a keen eye for detail

Ability to focus attention on guest needs, remaining calm and courteous at all times

Fluent spoken Cantonese, Mandarin & English is essential. Another language is an advantage

Strong interpersonal and problem-solving abilities

Able to multitask, handle pressure and coordinate between different departments


See description


Tipo de oferta de empleo
A tiempo completo
Tsim Sha Tsui, Hong Kong
Fecha de incorporación
Lo antes posible
Duración del contrato

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