Guest Relations Supervisor (VIP Services)

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Rosewood Hong Kong Hong Kong

Publicada

Descripción de la oferta

Job Title: Guest Relations Supervisor (VIP Services)

Education: Associate's Degree

Location: Rosewood Hong Kong - Hong Kong, CN (Primary)

Career Level: Team Lead

Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)

Job Type: Full-time

Compensation Currency: --

Job Description:



Essential duties and responsibilities





Assist VIP Service Manager in maintaining the highest level of standard in service and supervising subordinates within the section, with the responsibility of daily operation. Ensure our VIPs receive the best personalized service and most comfortable and memorable experience during their stay or visit at Rosewood Hong Kong. Be a good role model for the team and demonstrate a positive attitude, as well as self-disciplined and self-motivated competencies.





Be responsible for advising relevant management of all upcoming SAGs to ensure a seamless, outstanding experience for guests and that appropriate actions are taken in a timely fashion to address special requirements  





Study and analyze guest profiles on both Rooms’ and Food & Beverage’s arrival reports to ensure that standards are maintained at a superior level on a daily basis and that all VIPs arriving at the hotel are recognized and well looked after; Help all operational departments to meet guest’s request meaningfully, consistently, effectively and cost-efficiently.





Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness





Become the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments  





Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms





Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs





Possess a thorough knowledge of the Front Office systems, such as Opera, Seven Rooms, etc.





#LI-JWong

Job Requirements: Requirements







Minimum 3 years in hotel guest relations experience with supervisory experience in a luxury or ultra-luxury environment





Proficiency in English, Putonghua and Cantonese is an advantage





Familiarity with the local area and general concierge services; ability to enforce hotel's standards, policies and procedures with all staff



High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills



Previous experience with Opera System is highly preferred


Requisitos

See description

Detalles

Tipo de oferta de empleo
A tiempo completo
Ubicación
Tsim Sha Tsui, Hong Kong
Departamento
Recepción
Fecha de incorporación
Lo antes posible
Duración del contrato
Indefinido

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