[{{ $ctrl._job.status.name | translate}}] Front Office Supervisor
Royal Continental Hotel

Publicada

Descripción de la oferta

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Maintains good working relationship with all Front Office employees
• Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.
• Greets guests on their arrival ensuring they feel expected and welcome.
• Ensures that the guest receives the accommodation he/she is expecting.
• Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Maintain awareness of guest profiles through the IDS (Intellectual Data System) guest profile system.
• Using Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.
• Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.
• Provides currency exchange service.
• Balance accounts of day’s business day end of shift.
• Complies with all laid down systems and procedures.
• Records all instances of refused business, with reasons for refusal.
• To check all cashiers’ city ledger bills at the end of shift to ensure that the billing and attachments are correct.
• Checks all shift reports with particular reference to Credit Check Report, Routing Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.
• Maintains an up to date back up report during shift.
• Responsible for pre-shift team brief and end of shift handover.
• To have a full knowledge of daily, monthly and yearly targets.
• Maintains department notice board and ensure that all employees are aware of new issues.
• Supervises day to day function ensuring standards are adhered to.
• Ensures new employee, re-training and corrective training is carried out.
• Responsible for the maintenance and re-organization of SOP manual for the reception.
• Ensures high level of presentation by personnel.
• Ensures that the Front Office Manager is informed about all the Front Desk developments.
• Maintains the reception log book, filing system and stock/stationery.
• Ensures all reception employees adhere to all Hotel policies and procedures
• Thorough knowledge of all Front Office procedures including Night Audit, Reservation and exposure to third party website management

Requisitos

Extensive Customer Service Experience
Ability to work well under pressure, manage multiple task and think outside the box
Willingness to use initiative and assist in solving problems and guest complaints
Ability to work well in a team and alone
First Aid Certificate is an advantage
Knowledgeable in Fire and Safety rules
Excellent time management skills
Outstanding customer service related skills and problem solving
Competent with hotel reservation system and strong computer skills in all aspects
Knowledge on how to balance, formulate and maintain rotating roster without affecting the FO operation
Excellent attention to detail with high level of successful communication
Excellent in grooming and personal presentation
Hands on approach with strong leadership skills and ability to successfully train, guide and mentor staff

1-3 years previous experience in a similar role within a 4–5-star hotel environment
Tipo de oferta de empleo
A tiempo completo
Ubicación
Dubai, United Arab Emirates
Departamento
Recepción
Idiomas
Inglés, Arábica (opcional)
Fecha de incorporación
Lo antes posible
Duración del contrato
Más de 1 año

Royal Continental Hotel

Located in the thriving heart of Dubai, Royal Continental Hotel offers business travelers and holidaymakers a stylish and welcoming haven just minutes from Dubai International Airport.

With a variety of rooms to suit all requirements and tastes, as well as a host of business and leisure facilities, dining outlets and amenities, Royal Continental Hotel provides the discerning traveler with impeccable accommodation and service in relaxed contemporary surroundings, perfectly suited to both a short city break or an extended vacation.

We pride ourselves on offering a unique and technologically-advanced experience through our innovative in-room hospitality facilities, which are unrivaled among 4-star hotels in the city.

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