[{{ $ctrl._job.status.name | translate}}] Front Office Manager
Royal Lancaster London


Descripción de la oferta

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as our Front Office Manager!

Here at the newly refurbished Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As a ''Sunday Times Top 100 Best Companies to Work For'', you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!

Joining our independently owned and 5–star service hotel as our Front Office Manager, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus £200 per referral
• Cycle to work & workplace pension schemes
• Annual season ticket loans
• Employee recognition schemes and Social Committee events including gala dinners and much more!

In your role as our Front Office Manager, you will be leading, motivating and engaging our Reception and Business Centre teams to be the best they can be, whilst ensuring we consistently deliver an exceptional hospitality experience at every step and touch point of the guest journey. Our vision of ‘we always care’ underpins all of our colleague and guest interactions and as a department head, you will naturally demonstrate this in your role model behaviours and your ability to ‘walk the talk’.

Reporting to the Director of Front of House, your relationships with peers such as the Head Concierge, Guest Relations Manager and Director of Housekeeping are key to your success and it’s essential to be able to communicate effectively across all levels of the business and those around you.

Relying on your past experience in a similar role within a 4-5* high volume hotel, you will be focused on developing and implementing learning initiatives as well as responding to guests, helping to create memories for them each and every time they visit. Being solution focused and commercially sound would ensure your success within the position, in addition to this your role will also include assisting in managing budgets and inventory as well as attending various P&L meetings.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team! #JoinOurHappiness

All applicants must be legally eligible to work in the UK


See description

Tipo de oferta de empleo
A tiempo completo
London, United Kingdom
Administración, Recepción
Fecha de incorporación
Lo antes posible
Duración del contrato

Royal Lancaster London

Recently celebrating its 50th anniversary, the Royal Lancaster London, a Preferred Hotels & Resorts hotel, has newly completed a spectacular and extensive full renovation.

Overlooking Hyde Park with stunning 18th floor views of London, the hotel is only moments from Park Lane and Oxford Street.

As a 'Sunday Times Top 100 Best Companies to Work For' in 2016, 2017 and 2018, the Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and we are committed to the vision of ‘We Always Care’ which lives through an inverted hierarchy.

Our colleagues are supported to be the very best they can be through tailored development plans, training and apprenticeships. There is a focus on promoting great ideas and delivering an emotionally intelligent service to our wonderful guests. Working with us means you will be joining a family of like-minded people who genuinely always care.

The hotel offers an array of culinary options, with three restaurants and two bars, as well as 16 meetings and events spaces, including the renowned Nine Kings and Westbourne Suites, with a capacity of 3,000 guests, making Royal Lancaster London one of the largest banqueting venues in Europe.

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