Event Manager宴会统筹经理

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Shanghai Marriott Hotel Pudong South

Publicada

Descripción de la oferta

MAJOR FUNCTION 主要职能 :

The event manager’s main function is sales and service of all banquet functions. The manager is responsible for adhering to all Marriott SOP’s or LSOP’s and policies.

宴会统筹经理的主要职能是销售和服务的所有宴会的职能。经理负责坚持所有万豪的服务标准和本地区服务标准和政策。

MAJOR RESPONSIBILITIES主要职责:

Be responsible for the service of all catering food and beverage. Direct all catering service efforts toward guest satisfaction, the achievement/maintenance of division stands, and profit maximization. 

负责宴会部所有服务,为了满足客人直接参与服务工作,保证部门达到标准和使利润最大化。

 

  • To finalize food, beverage and meeting room set-up requirements.
  •    最后确认食品,饮料和会议室的设立要求。

  • To upgrade and up-sell menus to achieve food and beverage cost.
  •    升级和设立销售菜单,以实现降低食品和饮料的成本达到预算。

  • To be aware of the forecast and budget, and where we need to fill business into open times.
  • 必须知道的预测和预算,我们需要增加生意在每日营业时间内。

  • Familiar with event’s standard operating procedures and adhering to these guidelines.
  •    熟悉宴会的营业标准和营业程序,并维持每日的活动达到要求。

  • To be prompt and accurate in completion of assigned projects.
  •    要及时,准确地在完成指定的宴会活动。

  • To establish and maintain customer contact at all functions.
  •    建立和保持客户联系的所有功能。

  • To establish communication with the executive and banquet chef, banquet manager, catering sales managers, and catering staff.
  •    建立与行政总厨和宴会厨师长,宴会经理,餐饮宴会销售经理工作人员的沟通。

  • To be flexible and try and accommodate a customer’s requirements while ensuring the hotel’s best interest is maintained.
  • 要灵活尝试并达到客户的期待要求客户的需求,同时确保酒店的最佳利益维持不变。

    SPECIFIC DUTIES 工作任务:

    OPERATIONS运营

  • Finalizing BEO’s and calling customers.
  •         最后确定宴会预定单并致电客户。

  • Contact with guest after each function to ensure guest’s satisfaction.
  •         每个活动结束后须电话致电给客人以确保客人满意。

  •    Tracing files to insure proper finalization of program.
  •         追踪每个活动以确保活动正常进行。

  •    Double check ensuring that the minimum billing amount is received minimum of        72hours prior to the confirmed event.
  • 最后确认账单最低收入金额是在宴会确认72小时之前收到。

  •    Inspection of operations three times each shift.
  • 每班次至少3次去查看宴会活动。

  •    Conduct training classes.
  • 进行必要的入职培训。

  • Co-ordinate all food requirements with the kitchen, includes accurate counts for    preparation and plating.
  • 与厨房协调所有有关食品的要求,包括数量和出品方式。

  • Insure that all schedule Banquet functions take place on time and according to plan and make last minute change if in need.
  •       确保宴会会议按照计划准时开始及预计可能的最后变化如果客人需要的话。

  • Make personal contact with guests an assist them with any requests.
  •       与顾客建立个人联系,帮助他们解决任何问题。

  • Supervise proper tabulation of all banquet checks and be responsible for insuring that all checks are presented to guest for signature.
  •       负责所有宴会账单的准备工作和确保所有账单送交客人签字。

  • Prepare or review a critique made of every function. All problem areas should be noted and either corrected or a proposed solution should be forwarded to the Banquet Operation Manager and Assistant F&B Manager.
  •       准备/复阅每次宴会活动的批评意见,所有的确问题都要表明,要么纠正,要么提供建议给。

  • Conduct briefings and attend weekly function meetings with banquet operations.
  •       主持与宴会部每周的宴会会议。

  • Keep and copy all BEO profiles and beverage requisitions.
  •       复印和保存所有BEO单据及饮料需求。

    14.Bench-mark and recommend new products and/or methods of operation.

          提出新的销售产品和运做方式。

    15. Ensure 2-3 business days in advance, has been asked to confirm the final minimum number of participants.

          提前2-3个工作日询问客户已确认最后的最低出席人数。

     

    HUMAN RESOURCES 人力资源

  • Participate in hiring and initial training of all event service associates.
  •         参加雇佣和培训所有宴会部员工。

    2.  Prepare efficient work schedules for all service associates in terms of coverage and adherence to budget guidelines.

            在预算的基础上为所有员工准备有效的工作时间表。

  •  Be responsible for the maintenance of discipline and a high level of morale among Banquet service associates.
  •          负责保持一支高水准的员工队伍。

  • Conduct a departmental daily “15 Minute” training program & Taste Panel.”
  •           实行部门每天十五分钟的培训。

     

    ADMINISTRATIVE行政

  • Insure that all guest complaints/requests are handled to the guest’s satisfaction.
  •    确保所有客人的投诉和要求得到满足。

  • Responsible for reporting all guest and associate accidents immediately to the       Banquet Service Manager so that accident reports may be prepared/further assistance may be obtained.
  •    及时将所有顾客和员工的意外事故反映给宴会服务经理,以便能提供更多帮助。

  • Responsible for maintaining on-going energy conservation and loss prevention    programs among service associates.
  •    负责维持一支训练有素的员工队伍,减少员工流失

  • Attend all function meetings (pre-convention & post-convention if in need).
  •         参加所有会议

     

     

    JOB SPECIFICATION 职位要求:

    Profile of Competency

    工作能力:

    Minimum of two years of banquet events experience.

    最少两年宴会统筹管理经验

    Demonstrated excellent communication and hospitality skills.

    出色的社交沟通能力及技巧

    Demonstrated leadership qualities.

    领导能力

    Demonstrated an aptitude to details, driven business if a possible.

    注重细节

    Demonstrated excellent organization and planning skills.

    杰出的组织和计划能力

    Language语言能力:

    English proficiency is required. 精通英语。

    Education 教育:

     

    Job License

    資格 / 等級証:

    N/A


    Explore our very big world

    We welcome you to join our global and diverse family. Your positive energy and people-pleasing mindset are an important part of why our guests continue to choose us for their event needs. Every day presents a new opportunity to interact with people from all over the world, giving you new inspiration and perspective.

     

    Rewards for work, benefits for your lifestyle

    You’ll be supported in and out of the workplace through:

    • Discounts on hotel rooms, gift shop items, food and beverage
    • Learning and development opportunities
    • Recognition programs
    • Wellbeing programs
    • Encouraging management
    • Team-spirited colleagues

    The impact you’ll make

    You will enjoy working with a well-synchronized service staff, prepared to do whatever it takes to pull off a flawless event. When the guests arrive, they will be pleased to find your polished appearance and dedication to exceptional service that delights in the details. You will feel a sense of accomplishment knowing that you’ve impressed each guest with personalized attention. 

     

    What you’ll be doing

    • Prepare coffee breaks, carts and stations with appropriate supplies
    • Organize tables, action stations, buffets, and carts for service
    • Communicate any additional meal requirements or special requests to the kitchen
    • Ensure courses are properly cleared and crumbed in a timely fashion
    • Manage the presentation of tableware so that it is accessible for the guests
    • Monitor cleanliness and proper sanitization of tables, stations and service areas

    What we’re looking for

    • Great conversational skills and teamwork-oriented
    • Positive outlook and outgoing personality
    • Previous banquet serving experience is a big plus

    This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we’ll ask you to complete safety training and certification.

     

    Connect your passions with a rewarding opportunity

    You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience.  Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.

     
    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Requisitos

    See description

    Detalles

    Tipo de oferta de empleo
    A tiempo completo
    Ubicación
    Shanghai, China
    Departamento
    Alimentos & Bebidas Otros
    Fecha de incorporación
    Lo antes posible
    Duración del contrato
    Indefinido

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