Service Associate - Server (Bosk) - Contract

[{{ $ | translate}}] Service Associate - Server (Bosk) - Contract
Shangri-La Hotel, Toronto


Descripción de la oferta

Shangri-La hotel, Toronto

With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-La’s core practices at all points of guest contact; maximizing Colleague, Guest and Owner satisfaction.

  • With high integrity, ensure that guests experience the highest quality 5 diamond/5 star culinary standards.
  • Interact with colleagues as internal customers, strategic partners in delivering Shangri-La hospitality from caring people according to brand service deliverables.
  • Demonstrate creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
  • As a true service Ambassador, meet service expectations proactively, promptly, professionally, with genuine care to attention, detail and efficiency.
  • Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
  • Ensure compliance to all hotel policies, standards and core practices.
  • As part of the Food & Beverage team, ensures quality service to guests with emphasis on cleanliness, efficiency, accuracy, professionalism and courtesy at all times.
  • Provide engaging and anticipatory service that demonstrates our Shangri-La service “straight from the heart”.
  • Ability to remain calm, positive and focused while multi-tasking in a fast paced environment.
  • Must work well under pressure, possess a sense of urgency and have the ability to offer menu recommendations.
  • Remove soiled dishes, linen, silverware and restore/replenish settings.
  • Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants, events, and Shangri-La hospitality standards.
  • Monitor and ensure smooth operations of appointed section, check for quality and cleanliness to designated F&B standards for all items.
  • Participate in opening/closing, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate setting and presentation.
  • Apply the necessary precautions with regards to food safety and hygiene standards.
  • Undertake other ad hoc related responsibilities, as required.


    The following is considered mandatory for this position:

  • Functional knowledge – Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of refined dining, beverage and service standards commensurate of the leading hotels in the world.
  • Customer Service Excellence – Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
  • Internal Service – appreciation that ‘internal customers’ (i.e. Cooks) are considered strategic partners.
  • Communication – Excellent communication and social skills, 100% fluency in English with impeccable standards of hygiene and grooming.
  • Safety Focus – Demonstrates safe work practices and looks for ways to minimize workplace injuries
  • Decision making- Able to prioritize, making prompt and reasonable decisions.
  • Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
  • Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
  • Ethical and professional conduct – Fulfills responsibilities with highest integrity.
  • Technology proficiency– Operates and maintains all departmental equipment, fully competent with POS.


    Shangri-La hotel, Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon



  • Previous luxury level service knowledge and training an asset.
  • Minimum 2 years previous work experience in a similar capacity within a breakfast and/or lunch venue. 
  • Luxury level service knowledge and training an asset. 
  • Valid Smart Serve certification.
  • Flexible in scheduled shifts, including early morning start times, weekdays, weekends and or holidays.
  • Previous knowledge, training or experience as a Barista is an asset. 
  • College diploma or University degree from a Hospitality related program an asset
  • Must be in possession of valid Canadian work permit to be eligible to be considered


See description

Tipo de oferta de empleo
A tiempo completo
Downtown, Toronto, Canada
Alimentos & Bebidas Otros
Fecha de incorporación
Lo antes posible
Duración del contrato

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