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Shangri-La Hotel, Xian
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Resident Manager - SLXN
Sobre el trabajo
Shangri-La Hotel, Xian
Shangri-La Hotel, Xian located in the prestigious financial and shopping district of the Gaoxin Hi-tech Development Zone, the Shangri-La Hotel, Xian enjoys easy access to Xi’an’s leading business, entertainment and shopping destinations. A prime residence for both business and leisure travelers, wtih 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terracotta Warriors Museum. We offers 393 tastefully appointed rooms and suites, 4 stylish restaurants, 61 exclusive rooms at Horizon Club, as well as a private Horizon Club Lounge.
We are currently looking for an experienced Resident Manager to join us. It takes a very special kind of person to work at Shangri-La, if you are an inspiring leader who places our people and our brand at the heart of all their decisions while delivering a superior guest experience; you are the right person for this role.
How you’ll contribute to the team:
- Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest happiness
- Handle every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
- Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
- Lead and encourage the team by understanding their individual needs and working with them in an approachable way
- Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
- Effectively manage costs, expenses, wastage, breakages, security and stock control whilst maintaining operational service levels to improve profitability in line with flow-through targets
- Perform duties of the General Manager in the absence of the incumbent and perform other duties as required
- A diploma and/or undergraduate degree in related disciplines
- Ideally more than 10 years of experience in hospitality industry with local knowledge across multiple functions
- Experience in Operations background with preference Rooms will be advantageous
- Strong business acumen
- Ability to strategize based on market demand periods to maximize revenue opportunities
- Knowledge in hotel management best practices and relevant laws and guidelines
- Enthusiastic and dedicated with an eye for details
- Service-oriented and well-organized with strong sense of responsibility
- Excellent communication skills in English and Mandarin (both written and spoken)
- Departamento: Dirección Administración
Cerrada
Resident Manager - SLXN
Lake Hills, Bellevue, WA, Estados Unidos
A tiempo completo, Indefinido
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