Guest Services Officer (Back of House Support Team)

[{{ $ctrl._job.status.name | translate}}] Guest Services Officer (Back of House Support Team)
Shangrila

Publicada
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Descripción de la oferta

Shangri-La''s Rasa Sentosa Resort & Spa, Singapore

Responsibilities

  • To assist with Shangri-La''s app operations in the Front Office
  • To ensure guest information in the Shangri-La''s app is transferred over to the property management system
  • To perform cashiering duties and complete the departure process in the new Shangri-La''s app
  • Ensure Guest History Database is maintained and organized on a regular basis
  • Supervises the overall inputting of guest information into the system
  • Develops and maintains all corporate and hotel guest recognition / loyalty programs
  • Inputs data from Guest Preference Letters into the system
  • Assists in other areas of Front Desk whenever required

Requirements

  • Candidate must be willing to work on weekends, Public Holidays and rotating shifts
  • Candidate must possess good interpersonal and communication skills, with a passion for delighting guests
  • To have knowledge of the operational systems at Front Office as well as computer skills
  • To effectively communicate with guests, oral and written fluency in English is required
  • Minimum 1 year of experience in similar capacity is preferred
  • The successful candidate will be required to wear company issued uniforms in adherence to Resort’s grooming and uniform guidelines

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Singapore
Departamento
Departamento de Habitaciones
Fecha de incorporación
Lo antes posible

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