Guest Services Officer (Front Office)

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Shangrila

Publicada
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Descripción de la oferta

Shangri-La''s Rasa Sentosa Resort & Spa, Singapore

Responsibilities

  • Handle all guests’ requests promptly and resolved to guests’ satisfaction
  • Perform check-ins and check-outs efficiently, exceeding guests’ satisfaction, whenever possible
  • Handle morning call requests
  • To have knowledge of the operational systems at Front Office
  • Ensure all interactions with guests are handled professionally, promptly with care and adhering to Resort’s policies and procedures
  • Build relationships with guests to delight and gain loyalty
  • Note, collect and take ownership of guests’ preferences

 

Requirements

  • Candidate must be willing to work on weekends, Public Holidays and rotating shifts
  • Candidate must be passionate about delighting guests
  • To effectively communicate with guests, oral fluency in English is required
  • The successful candidate will be required to wear company issued uniforms in adherence to Resort’s grooming and uniform guidelines

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Singapore
Departamento
Departamento de Habitaciones
Fecha de incorporación
Lo antes posible

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