Descripción de la oferta
The award winning One Spa has an exciting opportunity for a Spa Receptionist.
Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.
This role involves working 40 hours per week 5 days out of 7, includes weekends and involves Early and Late shift cover.
Working as part of a team of Spa Receptionists to deliver outstanding guest service. Assisting in driving the financial performance of the spa including retail sales, treatment scheduling and up selling. The role also involves taking care of day guests, hotel guests and spa members.
To ensure a warm friendly welcome to all guests
To have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time
To co-ordinate guests consultation records with the Therapists.
To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
Complete daily opening procedures and check lists per relevant area daily.
Schedule reservations of spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
To organise scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are of first importance.
To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
To supervise and conduct the safety of users and equipment of the spa and receive training to endure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
To recognise the importance of "sales" in every aspect of their role.
To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies at all public information material are available.
Previous experience within a luxury five star environment would be beneficial.
Experience of working with hotel/spa booking and scheduling software
Excellent written and spoken English
Flexible and adaptable approach to working hours
Impeccable personal presentation
Excellent understanding of client care and five star standards
Genuine interest in holistic spa philosophy
Committed, enthusiastic and customer focused
Ability to work as part of a dedicated and passionate team
In return we offer unlimited career opportunities, industry leading benefits (including discounted hotels, free meals on duty, uniform, dental and optical plans), and an environment where your development is our priority. We offer a monthly training calendar full of development opportunities designed to expedite career progression.
- Tipo de oferta de empleo
- A tiempo completo
- Edinburgh, United Kingdom
- Spa y Bienestar
- Fecha de incorporación
- Lo antes posible
- Duración del contrato