Clerk-Reservations  预定文员

[{{ $ | translate}}] Clerk-Reservations 预定文员
Sheraton Shanghai Hongkou Hotel


Descripción de la oferta

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Job Summary

The Reservations Sales Agent shall steer the incoming room bookings in accordance with the hotel’s service objectives and procedures so that occupancy is optimized. The Reservations Sales Agent has responsibility for all inquires in connection with individual room bookings.


1.     Handles inquires and bookings in accordance with the department’s routine.

2.     Reviews and deals with the daily reservation.

3.     Records and processes in-coming reservations.

4.     Records and processes group reservations.

5.     Ensures all facts of a reservation have been actioned. Example: Transportation, Amenity and special requirement etc.

6.     Provides information to clients on hotel services, activities and attractive for the area.

7.     Processes cancellation/amendments to reservations (extension, early departure)

8.     Investigates and handles no show reservations.

9.     Records special billing arrangements for groups and conventions.

10.  Liaises with Credit Manager for all reservations requiring credit approval.

11.  Be aware of rate changes/ special offers/ promotions/close out dates

12.  Monitors reservation levels and inform Managers on current and future occupancy rates

13.  Prepares reservation sales reports

14.  Sells the hotel and other products and services using up-selling and suggestive selling techniques

15.  Maintains high level of telephone skills to meet hotel standard

16.  Answers incoming telephone calls and carry out telephone sales.

17.  Ensures all guest requests are responded to immediately

18.  Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.

19.  Ensures correct and relevant information to the operating departments so that customer’s expectations are satisfied.

20.  Handles and follows up allotments, waiting lists and customer deposits.

21.  Handles inquires and carries out bookings for Central Reservation in accordance with hotel routine.

22.  On a “when available “ basis, assists course / conference booking.

23.  Sundry duties initiated by the department manager.

24.  Co-operates with customers and other departments to prepare and find solutions for arrangements for guests.

25.  Ensures a high level of cleaning is maintained in your work area

26.  Abides by the Sheraton Employee Handbook.

27.  Abides by both the hotel and Sheraton policies and procedures.

28.  Demonstrates professional attitude and behavior at all times

29.  Interacts with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

30.  Deals effectively with guests and workplace colleagues from a variety of cultures

31.  Prepares and maintains files, reports, letters, memorandums and other relevant business documentation

Analyses, evaluates and improves personal performance on a continual basis.


1.     Preferably a working knowledge of hotel operations.

Advanced knowledge of the following soft ware includes Opera, Microsoft Office.


See description

Tipo de oferta de empleo
A tiempo completo
Hongkou Qu, China
Fecha de incorporación
Lo antes posible

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