Team Lead (m/f/d) International Reservation UK
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Team Lead (m/f/d) International Reservation UK

SIXT

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Team Lead (m/f/d) International Reservation UK

Sobre el trabajo

Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German, English, Dutch or Italian: We are only satisfied when our customers are satisfied. You know the key to outstanding service and customer excitement? You are experienced in working in customer service or sales and have gained first leadership skills by managing a team as a Shift Leader, Supervisor or Team Lead (m/f/d)? Perfect! Join our team in Berlin as Team Lead International Reservation (m/f/d) and focus on providing the best service possible for our customers in the UK. Key Tasks and Responsibilities * You will manage a team of reservation agents who take care of the reservations and creation of rental contracts * You provide coaching, mentoring and feedback sessions as needed to ensure high performance and to develop your team * You monitor your team´s performance based on KPIs * You implement our company policies and procedures to new employees * You support your team in providing first class customer care * You handle escalations in regards to our customer enquiries Your Qualities * Ideally you have professional experience in the Customer Service, Call Center or Sales environment * You have already experience in leading a team (minimum of 5 people) * You are a communication talent and can inspire and motivate your team members * You are focusing on quality, have attention to detail and are passionate about customer support * You have to be flexible, organized and have the ability to manage and prioritize daily assignments * You speak fluently English Why Choose Sixt? ▶ A COMPETITIVE SALARY: Our employees (m/f/d) receive a competitive compensation + performance-based bonus ▶ APPRECIATION: At Sixt, you're not a number! Through small international teams with flat hierarchies, we can not only ensure a comprehensive training, but also a friendly environment with great colleagues in an appreciative working atmosphere. ▶ CAREER POSSIBILITIES: We provide development opportunities through our strong and international corporate growth strategy.▶ EMPLOYEE DISCOUNTS: For Sixt rental and leasing vehicles as well as offers for fitness, hotels, technology, clothing etc. ||| Our location in Moabit has a highly convenient connection to public transport.

Sobre ti

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  • Idioma requerido: Alemán.

La empresa

ABOUT SIXT
SIXT is a leading international provider of high-quality mobility services. With around 6,4000 employees worldwide in 2021 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hailing and car subscriptions. With just one app – the SIXT App – we offer our customers digital access to more than 242,000 vehicles and around 5 million connected drivers in approximately 110 countries worldwide. Besides its own range of vehicles, SIXT also integrates services from more than 2,500 mobility partners, building a strategic, sustainable and future-proof alliance for mobility.

Our employees, technological expertise, the courage to change and the will to grow – we call it “Wachstumswille” – have made SIXT what it is today: one of the most innovative, fastest growing and profitable mobility companies in the world generating revenues of over EUR 3.07 billion a year in 2022. A strong customer orientation makes it possible to offer flexible and limitless mobility solutions tailored to individual needs – everywhere we operate.

CAREER PROSPECTS
At SIXT no day is like the other - there are new and exciting challenges every day. We offer a variety of national and international career opportunities and personal development that is specially tailored to you with exciting prospects.

WE ENCOURAGE YOU ON YOUR CAREER PATH
Depending on the position, we support you with various support programmes. In the branches we work on your leadership skills and business knowledge and prepare you for managing a SIXT Branch with rotations and project assignments. Furthermore, group-wide programmes support the development of our future leaders, for example, with our Future Leader programme - and in a further step with our Leadership Excellence programme.

Our SIXT college is used for this: a wide range of training courses for different areas and subject-specific and cross-departmental knowledge with a variety of web-based e-learning tools that in particular teach expertise in the field of car rental.

YOUR JOURNEY WITH SIXT
No matter where you would like to go, whether a specialist with in-depth expertise, management, or foreign posts in our corporate countries: we are open to exceptional careers - what about you?

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Team Lead (m/f/d) International Reservation UK

Berlin, Alemania

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