Soho House
Publicada
House Help Agent (house help)
Sobre el trabajo
Who we are…
Soho House & Co is a collection of private members’ clubs and restaurants, catering to those in the film, media, fashion and creative industries. Soho House exists to create a comfortable home for a community of likeminded, creative people, wherever they are. The Group has expanded to include cinemas, hotels, restaurants and the Cowshed brands including Cheeky & Neville.
The Role…
We are looking for an experienced full-time reservations & online support agent to join our welcoming London Reservations Office based near Bank.
Responsibilities:
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To effectively handle all incoming calls and email enquiries for Soho House room reservations.
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To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business.
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To upsell larger room categories and cross sell other areas of the business where applicable.
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To complete all bookings in line with mystery shop guidelines.
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Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.
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To ensure that The Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation.
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To undergo any training needed to achieve the above responsibilities.
Required Skills:
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Telephone based customer service experience essential
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Previous experience with Opera is preferred, however full training will be provided to the successful candidate
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Good attention to detail and administration skills
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Previous experience of working with high profile/VIP guests
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Experience of working in a 5 star/luxury hotel or restaurant environment
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Excellent reading, writing, and oral proficiency in the English language
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Excellent time management skills with the ability to prioritise tasks and meet deadlines
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Sufficient knowledge of Microsoft Office
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Problem solving skills and the ability to manage complaints efficiently
We offer:
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Competitive salary
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28 paid holidays per annum inclusive of bank holidays
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Salary exchange schemes, such as childcare vouchers and cycle to work scheme
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Annual staff events
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Fantastic career growth opportunities
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
- Departamento: Atención al cliente
House Help Agent (house help)
A tiempo completo, Indefinido
Fecha de inicio:
Fecha limite de comienzo: