House Help Agent (house help)
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House Help Agent (house help)

Soho House

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House Help Agent (house help)

Sobre el trabajo

Who we are…

Soho House & Co is a collection of private members’ clubs and restaurants, catering to those in the film, media, fashion and creative industries. Soho House exists to create a comfortable home for a community of likeminded, creative people, wherever they are. The Group has expanded to include cinemas, hotels, restaurants and the Cowshed brands including Cheeky & Neville.

The Role…

We are looking for an experienced full-time reservations & online support agent to join our welcoming London Reservations Office based near Bank.  

Responsibilities:

  • To effectively handle all incoming calls and email enquiries for Soho House room reservations.

  • To be commercially aware and able to offer recommendations on services.  Keeping up to date with all promotions and special offers across the business.

  • To upsell larger room categories and cross sell other areas of the business where applicable.

  • To complete all bookings in line with mystery shop guidelines.

  • Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception.

  • To ensure that The Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation.

  • To undergo any training needed to achieve the above responsibilities.

Required Skills:

  • Telephone based customer service experience essential

  • Previous experience with Opera is preferred, however full training will be provided to the successful candidate

  • Good attention to detail and administration skills

  • Previous experience of working with high profile/VIP guests

  • Experience of working in a 5 star/luxury hotel or restaurant environment

  • Excellent reading, writing, and oral proficiency in the English language

  • Excellent time management skills with the ability to prioritise tasks and meet deadlines

  • Sufficient knowledge of Microsoft Office

  • Problem solving skills and the ability to manage complaints efficiently

We offer:

  • Competitive salary

  • 28 paid holidays per annum inclusive of bank holidays

  • Salary exchange schemes, such as childcare vouchers and cycle to work scheme

  • Annual staff events

  • Fantastic career growth opportunities                                     

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Caducada

House Help Agent (house help)

London, Reino Unido

A tiempo completo, Indefinido

Fecha de inicio:

Fecha limite de comienzo:

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