Loyalty Ambassador

[{{ $ctrl._job.status.name | translate}}] Loyalty Ambassador
Starwood CCC-Guangzhou

Publicada

Descripción de la oferta

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

KEY ACCOUNTABILITIES:

 

• Travel Planning and Assistance

• Work with StarGuest to build customer profiles

• Use Kana to communicate with guest and hotels

• Provide custom confirmations of arrangements made

• Exceptionally confirm reservations in sold out situations

• Contact the hotels to follow-up on accommodations made

• Outbound calling of approx. 60%, inbound contact approx. 40%

• Act as a liaison for customers and hotels, partners, and vendors

• Learn individual preferences of customers and tailor services accordingly

• Offer assistance with on or off property services or activity arrangements

• Work with hotel teams to ensure delivery of services and to resolve any issues

 

QUALIFICATION STANDARDS:

 

• College degree and above with at least 1 year working experience, customer service experience preferred

• Good command of English in listening, speaking, reading and writing, TEM – 8 preferred (China candidates)

• Familiar with Microsoft Word, Excel, internet and emails applications

• Willing to take shift duty including weekend and public holidays

• Enjoy working together as a team and possess initiative to take care of things

• Multi-task handling skill, can work under high pressure environment

• Enjoy working in team environment with members from different nationalities and cultural backgrounds

 
     
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requisitos

See description

Tipo de oferta de empleo
A tiempo completo
Ubicación
Guangzhou, China
Departamento
Reservas
Fecha de incorporación
Lo antes posible

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